Search Hotels in Highland Terrace, Richmond

"Room was very clean so was the bedding and restroom only complaint was the heating and cooling the room never cooled enough to sleep super comfortable and the heat when it was on made the room way to hot totally uncomfortable when I asked about it the staff just said to mess with the thermostat but still room didn’t cool enough "

"The pool was crowded with a TON of kids so we were unable to enjoy ourselves in the hot tub or pool"

"We come up for a half marathon race every spring and have stayed at this hotel the last two years (my friend the last 3). We’re pretty low maintenance and really just need a clean quiet place to sleep and shower. Last year this hotel was perfect for that. Unfortunately this year not so much. I don’t know if they’re in a transition with cleaning crew but it was pretty gross. The lobby floor was filthy and sticky and others checking in were quickly coming back to the desk because they were being sent to rooms that hadn’t been cleaned. Our room was made up but dirty. Dirty towels were left in the closet. There was trash and stains on the floor where previous guests had spilled something. The bedding also had stains on it. There was a dead bug on the ceiling and the vents in the bathroom were filthy. On top of that there were loud guests running around slamming doors and talking loudly past midnight. The staff was polite and nice but I will look for alternative options if we come back for the same race in future years. "

"The room smelled of stale smoke, and there were only the very basic amenities (not even a tissue box or more than one facecloth). However the front desk staff were friendly and the location was convenient. The property overall was a little run down, and you could hear planes landing off and on all night. "

"We loved it- room was clean- the whole hotel was clean, staff was amazing"

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"Rooms were clean and well stocked and the staff was extremely friendly!"

"Staff were great and very nice. However the overall cleanliness of the property was less than desirable. Unfortunately found what appeared to be a cockroach in the room and overall the hotel definitely could use some updating. But overall price was reasonable and the outside of the two issues I mentioned the rest of the stay was good."

"Property is old and not in the best condition. It was clean but dingy. The beds were soft but squeaky and dipped towards the middle. Hot water ran out during shower. Wifi was very spotty/slow. Front desk staff was friendly."