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"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"The check in was quick and easy. The breakfast was really good. The room we had was on the front with a big window which was lovely but had to draw curtains for privacy in day. The only criticism was that there was a slight sewer type smell on arrival going up the stairs to the room and also in the morning in the bathroom but otherwise we had a lovely one night stay."

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Good place to stay in Malvern area. Straight on the trail. Good rooms, nice staff, good breakfast."

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Bar and breakfast rooms were great..clean room..however we were given top floor room with four flights of stairs.. room too small for a double with very uneven floor.. Room was very hot window only opened six inches not much air coming in.fan provided was useless.. didn’t get much sleep as we were hot sticky and itratible..not going back.this was not in the heatwave.. the following weekend .."

"Welcoming staff and pretty room. The garden area was a perfect setting for the evening party. "

"Nice stay for the short while I was there."

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"the breakfast wasn't the best to be honest. my smoked salmon beneath a lovely egg was not fresh and was browning at the edges."

"The staff were friendly. The room was very basic, which I don't mind as we got a cheap offer. The window was broken (had a butter knife to keep it open) and opened only to a maximum of 20 cm, and it was around the corner, so we were boiling inside (no air con). Would've been nice to have mattress protectors on the beds, as the sheets kept coming off, and there was a bare mattress underneath."

"Excellent stay as usual thanks Belinda"

"This is the third time I've stayed here and honestly every time it gets worse. The hotel is beautiful and the location convinient. But thats all.... I came down for breakfast at 9am (breakfast is surved until 10am) and there was barely anything left, no joices, no milk couple of slices of bread,no tea bags. And there was a table reserved for 20 people so they knew that they had a lot of people coming for breakfast still. I was sat down for 30 minutes at no point did they bring anything new...

"10/10"

"Easy to find, free parking, outstanding food and a beautiful room. Will definitely be staying again"

"Nice clean room, staff pleasant. Very good price and perfect location for us. Only downside was the noise insulation could be better. Couldn’t hear anything from the bar but the room above were constantly moving for hours and next doors snoring could clearly be heard. However would stay again "

"Fabulous overnight stay"

"Staff very helpful and professional"