Dear Mr and Mrs Nicole,Thank you so much for nice words about our hotel and staff. It will always be our pleasure to welcome you back and we hope to see you in very near futureKind Regards,Lily Tran Ms ( Sales Manager )

Thank you for taking the time to share. We hope to welcome you on your upcoming trip with a premium room experience. Thank you and best wishes for you. Best regards!

Thank you for your stay, we look forward to welcoming you in the near future and wishing you the best.Best regards!

Thank you for your stay and we look forward to welcoming you in the near future. Best regards!

Thank you for giving us your love. Wishing you the best. Best regards!

Dear Mr Deepa,Thank you for spending time to rate us on Expedia.We hope to have a chance to welcome you back at HM Boutique.Best Regards,Lily Tran

Dear Mr Ricardo,Thank you very much for kindly taking the time to write your review. It was great having you as our valued guests.We look forward to welcoming you back at our hotel soon !Sincerely,Lily Tran

Dear Mr David,Thank you so much for taking the time to share with us your impressions of an excellent stay at Hanoi HM Boutique Hotel.My team and I look forward to your next visit in the very near future.Yours sincerely,Lily Tran

Dear Ms Rose, We thank you for your feedback and we certainly hope to have the pleasure to welcome you again in a near future.Kind regards,Lily Tran

Dear Mr Matthew,Thank you so much for taking the time to share such a great review regarding your experience at Hanoi Hm Boutique .We are delighted to know that the hotel, services by our colleagues and staff, did live up to your expectations and that you enjoyed your stay with us. It would be a pleasure for us to have another opportunity to host you at our property and provide you with impeccable services.Sincerely,Lily Tran

Dear Ms Madeleine,Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. . We look forward to welcoming you back to our hotel soon.Warm regards,Lily Tran

Dear Mr Richard,Thank you for taking the time to share your thoughts regarding your recent stay at our hotel.We are delighted to read that our hotel with its central location and our spacious room did live up to your expectations.We all look forward to your return in the future when we will strive to make your stay more enjoyable.Kind Regards,Lily Tran

Dear Mr Stephen,Thank you so much for taking the time to share such a great review regarding your experience at Hanoi HM Boutique.We are delighted to know that the hotel, services by our colleagues and staff, as well as the central location, did live up to your expectations and that you enjoyed your stay with us. It would be a pleasure for us to have another opportunity to host you at our property and provide you with impeccable services.Sincerely,Lily Tran

Dear Mr Brett,We would like to thank you for taking the time to write a review about our Hanoi HM Boutique.We look forward to welcome you and your family to HM Boutique hotel on your next trip to Vietnam.Warm regards,Lily Tran

Dear Mr Lucas,Thank you for spending time to sharing us your experience. I am sorry when our room did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. By the way, I have checked your reservation, you had booked the deluxe room this type of room has no city view. We have some others type of rooms that having city view : Executive, Suite Balcony, Suite Lake view .We do hope have a chance to serve you better in the future.Sincerely,Lily Tran

Dear Mr Anthony,Thank you so much for staying and rating us. Your sastified is the biggest reward for our staff.Sincere thanks and wish you have a relaxing time.Kind Regards,LIly Tran ( Fo)

Dear Ms Taryce,Thank you for sharing us about your experience at our property.We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. Your value feedback has been shared with our owner to review for our future refurbishment.Sincerely,Lily Tran

Dear Mr & Mrs Thankk a million for your review Hopefully we have a change to serve you again in future Thank you

Dear Ms Keith, We are truly humbled and could not be happier reading the wonderfully written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. We very much enjoyed reading your succinct review that so beautifully summed up all that is best our hotel. Therefore, when we share comments like yours with our team at all levels, it warms their heart personally to hear of a happy guest. Thank you

Dear Sir & Madam Thank you very very much for your feedback Thank you

Dear Mr & Mrs Thank a million for your nice review ! Thank you Ricky Trang

Dear Sir and Madam, We are absolutely overwhelmed by your review and we thank you sincerely for sharing your unforgettable experience with us. Our team takes extreme pride in maintaining the heritage building and we thank you for acknowledging our staff's service engagement and deliveries. Your review was shared to all our staff and received with much cheers and applause. We wish you many more happy birthday celebrations and enjoyable experiences on your travels. Thank you and warm regards. Thank you Ricky Trang

Dear Sir and Madam, It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank a million for your stay Ricky Trang

Dear sir & Madam Thank you for taking the time to share with us your experience at HM Boutique Hanoi. I am truly sorry to hear about the inconvenience caused during your last stay with us. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I willl hence address them to the team in order to avoid any future occurrence. I hope that with which our statt try the best to serve you with make you understanding and I hope you will give us the opportunity to prove you our high level of service upon a future stay Thank you Ricky Trang

Dear Sir & Madam, It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you Ricky

Dear Value Guests It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you very much & Happy new year Ricky Trang

Dear Sir and Madam I thank you for your positive feedback and for highly recommending HM Boutique Hanoi. I regret about the inconvenience from the handling between the receptionist and the bellman leading to the wait that you have gone through. This will be reviewed with my team from the front desk to minimize the similar shortcoming in the future. We look forward to welcoming you back with our undivided attention. Thank you Ricky Trang

Dear Sir & Madam We are truly humbled and could not be happier reading the wonderfully written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. We very much enjoyed reading your succinct review that so beautifully summed up all that is best our hotel. Therefore, when we share comments like yours with our team at all levels, it warms their heart personally to hear of a happy guest. Thank you Ricky Trang

Dear Mr JJ It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Best Wishes for you Thank you Ricky

Dear Value Guest It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you Ricky Trang

Dear Value Guest , Thank a million for your review Hotel Manager Ricky Trang

Dear Sir & Madam It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank You Ricky Trang

Dear Sir and Madam There are no words to show our appreciation for your review Thank you Ricky Trang

Dear Sir & Madam It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you and Best regard Ricky Trang Hotel Manager

Dear Sir & Madam It is very pleasing to know that you had an excellent overall experience at our hotel from the arrival to the departure, the colonial atmosphere, the pleasant breakfast and. Rest assured that your kind words will be shared to … and I am sure that this will push them to strive even harder for excellence. Thank you and Best Regard Ricky Trang

Dear Mr Mrs Kavya , I am truly sorry to hear about the inconvenience caused during your last stay with us. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I willl hence address them to the team in order to avoid any future occurrence. I trust that the meeting with the hotel duty manager at your departure went well and rest assured that your comments will be taken into consideration. I hope you will give us the opportunity to prove you our high level of service upon a future stay. Thank you very much for your reveiw Ricky Trang

Dear Ms Tracie , Thank a million for your review. Hope we can serve you next time soon

Dear Sir & Madam Thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. Thank you Ricky Trang

Dear Mr Jeff It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. One more time, Thank a million for your stay and your shopping and your review Ricky

Dear Boeydesmond , We are sorry that your experience did not meet your expectations. At HM Boutique Hote l, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It would be most helpful if you could provide us with more details of the negative experience about our service via email: info@hanoihmhotel.com so we will have clear picture to see where improvements can be made in order to satisfy all our guest requests. Thank you again for sharing your experience, and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Thank you Ricky

Dear Ma Joyce, How can I show how grateful I am for your review. Thank you Ricky

Dear Mrs Lynn Thank you so so much for your super good review Hotel Manager Ricky Trang

Dear Mrs Lynn It is very pleasing to know that you had an excellent overall experience at our hotel from the arrival to the departure, the colonial atmosphere, the pleasant breakfast and. Rest assured that your kind words will be shared to … and I am sure that this will push them to strive even harder for excellence. Hotel manager Ricky Trang

Dear Ms Lynn How can I show how grateful I am for your comment Thank you Ricky

Dear Elsie Thank a million for your review. Spencial about downside. Hope we can serve you again in next time

Dear Mr & Mrs Thank a million for your very good comment to help us better

Dear Mr & Mrs How can I show how grateful I am for your review. Hope see you in HM boutique hotel soon