Shangri-La Hotels and Resorts hotels in Hangzhou

"Excellent in all areas. I will definately stay again when in Hangzhou"

"I had a wonderful stay at this hotel, and a big part of that was thanks to the exceptional service at the front desk—especially Isabella. From the moment I arrived, she was warm, professional, and genuinely attentive. What truly stood out was how she went above and beyond to make sure everything was taken care of, even anticipating needs before I had to ask. Whether it was handling requests efficiently, offering helpful local tips, or simply checking in to make sure my stay was comfortable, Isabella made a lasting impression. Her attitude and dedication reflect incredibly well on the hotel, and she turned what could have been a standard stay into a memorable one. The hotel itself was clean, comfortable, and well-managed, but it was the human touch—especially Isabella’s—that really elevated the experience. I would absolutely stay here again and highly commend the management for having such a standout team member at the front desk."

"Great location, lovely room overlooking the mountains and very comfortable "

"Clean room, friendly staff"

"Good location. "

"Good location"