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"I was placed in a handicapped unit. Even though I am approaching handicap at 95, I didn’t care for the layout of the unit."

"Pleasantly surprised! Large comfortable rooms and updated bathroom."

"Friendly staff. Clean rooms. Daily house keeping."

"Room was clean. The balcony room is small and it’s a shared balcony so not very private. Beautiful hotel!"

"This is an excellent, all around lovely hotel. The room was very clean and spacious. The staff is super helpful and friendly. There is a great breakfast with a range of items -- I am vegetarian and there were many choices -- including chickpea salad! I stayed here twice this year -- it is now my favorite place to stay. I have not been able to try the restaurant -- because it has always been booked -- looking forward to my next visit to check it out. The spa services in the hotel are...

"Check in was very good. Customer service was exceptional. The room however smelled of cigarette smoke. Overall a good experience."

"Good"

"It's a beautiful, traditional Inn, without modern amenities. Unlike some Inn's, you still feel like you have your own personal space, but yet it's still cozy. I felt like I walked into an episode of Gilmore Girls. It was wonderful. A must if you're in the area."

"Workers talking loudly until after 10pm No hot water at night A/c fridge and road traffic very loud"

"Y"

"Terrific staff. When we had to shorten her stay by one day they handled it beautifully. They warned us breakfast on Monday and Tuesday is pretty scant. It's a charming area of town and of the region also"

"Clean and simple hotel. Close to shopping. Good breakfast."

"The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff."

"Most of the hotel has rooms opening to the outside, with a smaller section that has interior hallways. The rooms are dated, but functional. The lobby has clearly been updated, but the rooms have not. Everything worked and the room was large, but it definitely had a run-down feel to it. Staff were great."

"Clean and friendly staff"

"Convienient location"

"Super cute and clean. Breakfast was delicious."

"Our stay at the Fairfield Northampton was great. The room and all common areas were clean. Housekeeping came and made the beds, replenished towels and toiletries with care while we were out. Location was close the downtown with shops and eateries and a 20 minute drive from UMass. The complimentary breakfast and pool was a highlight of our stay. The staff was all super friendly. We look forward to staying again for any our future UMass visits."