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"Hotel is located on a beautiful location , views are scenic . Rooms are clean , again with exceptional views. Some members of staff were friendly , others were cold."

"Overall, we had a good stay at the Freehand Chicago. The location was convenient, and despite being in a busy area, we slept peacefully throughout the night. The hotel was also accommodating in holding our luggage after checkout since we had a later flight, which we appreciated. That said, there were several areas that could be improved. We requested extra towels and asked for our body soap dispenser to be refilled, but neither request was fulfilled during our stay. Customer service was hit or...

"Wonderful staff, let us upgrade our room which we so needed"

"Great location"

"Everything was great"

"The room was clean although pretty outdated. The staff was helpful and polite."

"This hotel is absolutely lovely! Immaculate in every area, with very helpful and friendly staff. The room was perfectly appointed. The bathroom door doubled as a door to the toilet and I want one of those in my house! The rain shower with a wand had great water pressure and temperature. I'm not a fan of open showers and this one was as expected; it's chilly when you turn off the water and there is not ceiling fan in the bathroom to take away the steam. Otherwise, the bathroom had a double sink...