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"Everyone was very pleasant and the complementary breakfast had many different things to choose from, we were very pleased !!"

"Doorman/bellman was immediately welcoming and helpful. The two desk agents did not acknowledge me right away, or any of the guests who came through the front door. The agent who checked me in was efficient but not very personable. He gave me information, though I missed some since he spoke while I was filling out something on an ipad. We were assisted to our room by the same man who welcomed us on arrival and he was polite, professional and friendly. The room was small but very well laid out,...

"The place was old it’s like many years did not upgrade,the bed was very very uncomfortable,Room was stinky the door inside had a lot of scratches and some Coler gone the staff didn’t have really energy to welcome you or on check out same over all 1/5 star only"

"Everything was great, worth it!"

"I water issue"

"Wry comfortable and clean! I would stay again."

"It was a great location,, efficient transportation within walking distance, very clean, had fun areas for kids and adults. The staff was helpful and friendly. No breakfast, but close to many restaurants. Overall it was a great stay, we would live to visit again."

"Parking is expensive, about $50 ($45+ tax?,and there aren’t any other options to park.The pool area and shower were very dirty.The carpet inside the room wasn’t vacuumed properly, and you could see a lot of stains.The elevator smelled like old iron without fan .The only good things were the view and the breakfast, which was very fresh and delicious."

"The hotel is in a great location with convenient and easy parking. The staff were friendly and very helpful, and the room was clean, comfortable, and well maintained."

"Great hotel. Very central, close to Pier 39/Fisherman's Wharf. Lots of fun things around the hotels for everyone (games, tea/coffee, pool, etc). Friendly staff and even a 1pm late check-out (very rare these days!). Will be back when in SF!"

"Very nice hotel, modern, clean room, polite and helpful staff"

"I❤️ed every minute of My stay GRATFUL for the GREAT CUSTOMER SERVICE BY ALL STAFF I ENCOUNTERED"

"Very clean and comfortable rooms. The location can't be beat for going to a Giants game or walking anywhere along the Embarcadero! Only mild disappointment was the high floor room (as requested) has a view of the back of surrounding apartments and not a city view. But I suppose I should have asked that when checking in. Otherwise, everything was great! Good breakfast too."

"Rooftop and room very nice !"

"The pool is across the street at a sister property. It was not very convenient to walk my child across a busy road. It was in the fine print. They advertise heated roof top pool. They never have towels up there and then you have to cross back wet and cold. They didn’t have a microwave or mini frig in the rooms. Which was another inconvenience"

"Great location and very friendly and helpful staff."

"This was so bad we didn't even stay. It felt unsafe and smelled weird and there was cleaning supplies left in the hall ways. It was not at all what was advertised, it was worth losing the money to stay someplace else."

"Great staff! Great service!"

"Our cottage was very spacious, recently remodeled, and very clean. No closet to hang clothes but there was a dresser with drawers. Their main office is a kiosk with remote a live agent, check in was easy. Parking is limited so early check in to reserve a spot is recommended. I’ve be hesitant to return only because we got ~4 hrs of sleep during the last night due to loud noise coming from the adjacent unit until 3am (their TV shared a thin wall with our bed), and there was no on-site manager...

"Clean. Good vibes. Excellent amenities"