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"Everyone was very pleasant and the complementary breakfast had many different things to choose from, we were very pleased !!"

"We planned to find a hotel close to Oracle Park and the Hotel Luma didn’t disappoint! Such a lovely hotel with awesome accommodations and a wonderful staff. They were all so helpful and kind! Would highly recommend this hotel! If you have kids, don’t forget to order food with delivery from the robot."

"Breakfast was fine. Everything else was level C"

"Breakfast was great"

"The hotel felt quite outdated overall. There was a strong smell of marijuana throughout the first floor and common areas, which made the environment unpleasant. The furniture inside the room looked old and worn, and there was also a noticeable amount of dust. Unfortunately, cleanliness and maintenance did not meet expectations, and the overall experience was disappointing."

"FREE PARKING! Very clean and comfortable room! FREE PARKING! Affordable rates! FREE PARKING! Great location with easy Ride-Share access to all The City points of interest. You a RIde-Share because you can keep your car in the FREE PARKING!"

"Overall, the main thing that is great about this hotel is that it’s close to many activities in the area. Mostly everything was in walking distance, and this cut down on transportation costs immensely. The drawbacks were that the hotel misinformed me that they’d be charging me additional fees upon checkout, outside of what Expedia was showing my full receipt and charges to be. The additional charges totaled over $100, and there was no explanation or resolution. There was a hold for incidentals,...

"Clean room"

"The hotel is in a great location with convenient and easy parking. The staff were friendly and very helpful, and the room was clean, comfortable, and well maintained."

"The Hotel Caza was a perfect place to stay. It is very conveniently located for the many activities in San Francisco. The staff was very accommodating."

"Property and room were clean, easy parking quiet room. Very nice breakfast with lots of variety."

"I❤️ed every minute of My stay GRATFUL for the GREAT CUSTOMER SERVICE BY ALL STAFF I ENCOUNTERED"

"I especially enjoyed the out door fireplaces"

"Rooftop and room very nice !"

"The pool is across the street at a sister property. It was not very convenient to walk my child across a busy road. It was in the fine print. They advertise heated roof top pool. They never have towels up there and then you have to cross back wet and cold. They didn’t have a microwave or mini frig in the rooms. Which was another inconvenience"

"It is a very average place to stay. Nothing wrong with it. The location was busy and you can walk to Chinatown. Compared with other options in the city, it would have been nice to have a few more amenities. But for the price, it was fine. I did think the staff could be a little friendlier. And I am not even sure what they offer if anything as the check-in process was not as friendly as in other hotels."

"This was so bad we didn't even stay. It felt unsafe and smelled weird and there was cleaning supplies left in the hall ways. It was not at all what was advertised, it was worth losing the money to stay someplace else."

"Great staff! Great service!"

"Our cottage was very spacious, recently remodeled, and very clean. No closet to hang clothes but there was a dresser with drawers. Their main office is a kiosk with remote a live agent, check in was easy. Parking is limited so early check in to reserve a spot is recommended. I’ve be hesitant to return only because we got ~4 hrs of sleep during the last night due to loud noise coming from the adjacent unit until 3am (their TV shared a thin wall with our bed), and there was no on-site manager...

"Clean. Good vibes. Excellent amenities"