"We asked for a double. It was advertised that it was 279 sq ft. The room we are in is not even close to 279 sq ft. We are being charged $400 per night for a room that is not as advertised. Lots of other issues, like a shower that will flood the bathroom if you don’t block the water with your body at all times. We only see windows from the other rooms 40’ away that look directly into ours even tho our room was advertised as having a city view. Also advertised as having an in room safe-we didn’t have a safe and had to put our valuables in the hotel safe. A shelf jets out on one side of the bed blocking access so you have to crawl across the bed to get into bed (the wall is about 12” from the bed on both sides. No place to put two suitcases except precariously on the desk.
I was told we could not get rebated for not getting the room we were supposed to get, nor moved as you were sold out. They obviously cater to groups because each front desk employee asked if we were with a group and then commiserated with us because we weren’t and, therefore, would not be helped. Also whispered to us that we were unfortunately in room 128. Every employee stated the room sizes are bad. Will never stay in a Dean again. They misrepresent their rooms and charge ridiculously for what you get."