"Great location, good lounge with afternoon tea and champagne happy hour, good breakfast buffet, clean room, laundry facilities, even though next to train station very quiet."
YuYu Hakone - Private Open Air Onsen Usage Guaranteed
4/10 Poor
"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room.
Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed.
Dinner - was booked for 8.30pm in response to staff demand.
8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins!
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