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"The lights and the design of the yard make me feel warm and welcome. I especially like the barn fire each night!"

"Clean room, friendly staff, overall good experience."

"If you’re looking for just okay, then this would be the place."

"Terrible customer service. The receptionist was extremely rude, disrespectful, and unprofessional from the moment we checked in. After learning that a few members of our group were smokers, he repeatedly questioned why we had booked non-smoking rooms, even though we clearly explained that we understood the no-smoking policy and had no intention of smoking indoors. Instead of treating us with respect, he kept lecturing us and even threatened to cancel our reservation. We felt judged and unwelcome...

"Nice people and safe and clean."

"Great place to stay while in Franklin! I would recommend it to anyone"

"Excellent! We will stay the place again soon."

"Really enjoyed our stay. Frenchie was very helpful, friendly, and a pleasure to converse with. Rooms are clean, staff are polite and friendly. We will stay there again when we come back to Franklin."

"The only breakfast available was prepackaged pastries, old fruit, and coffee. The facility is very old. It is as clean as it can be for its age. However the carpet is bleached, missing ceiling tiles, and the bed was very lumpy. The tv is out of date. It is not a smart tv. There is minimal staffing. They will only bring towels when requested. Air conditioning was great. The location is great. Super close to the fairgrounds."

"entry/exit door was uneven, extremely hard to open. Maintenance (possible owner) called, he had to kick the door to show us how to open it. Reserved a handicap accessible online, but it didn't show that in her computer (?), luckily they had 1 left."

"Breakfast menu was not good. Just your basic continental breakfast. They had no fruit. And the eggs were frozen pre packaged. "

"I gave Stonebrook Lodge 3 stars because the staff was friendly and welcoming, and the property was clean. Unfortunately, I wouldn’t stay here again. The biggest disappointment was the breakfast. The selection was extremely limited, with no fresh fruit and very few options overall. The food quality was poor, and it was honestly one of the worst hotel breakfasts I’ve had in a long time, especially compared to other hotels in the same price range. While I appreciated the cleanliness and the...

"They are in midst of remodeling. We loved the location with river view. Hoping the rooms are completely remodeled next time we visit"

"Excellent staff. Caring and helpful. Clean! Nice breakfast. Spacious king size bedroom. Only issue was the single elevator failed and climbing 3 stories was no fun at all. Fortunately it failed one day ago and not at the start of our weeklong stay."

"Only hotel available in sylva and was ok"

"No wifi in the rooms. I had to go to the outside of the office area to recieve a strong signial."

"Property was just across the street from the Casino! Stayed there to see a concert. Room was clean and spacious."

"Such a beautified property set right in the river. Will definitely stay again. Staff was friendly. Only complaint was TV in the room was not working properly but only being there for one night it wasn’t a big deal."