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"Our experience with this property was unacceptable from the start. When we arrived, the host had lost our reservation—we had to call them just to gain access. Once inside, we found the house in a filthy and unsafe state. A full bag of garbage sat on the kitchen floor, a dirty mattress leaned against the house, and a bottle full of cigarette butts was outside. The cleaner admitted, “Oh, I forgot to clean,” swapped out some sheets, and left. But the space remained unsanitary—greasy dishes, dusty...

"great stay.staff especially roman was very helpfull.we got compensated for a mix up.it was rectified very quick.cannot do enough for you.nothing too much trouble.very enjoyable 2 days stay"

"The staff were fabulous and extremely helpful and engaged. Thank you!"

"Very good i like the pool"

"Ruby Stella is a hidden gem! Within walking distance to Covent garden, oxford street and lots of shopping. Everything about our stay was perfect. Friendly staff, clean rooms, comfy beds, amazing breakfast, and late night food offerings. My boyfriend and I loved everything about it. "