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"Our experience with this property was unacceptable from the start. When we arrived, the host had lost our reservation—we had to call them just to gain access. Once inside, we found the house in a filthy and unsafe state. A full bag of garbage sat on the kitchen floor, a dirty mattress leaned against the house, and a bottle full of cigarette butts was outside. The cleaner admitted, “Oh, I forgot to clean,” swapped out some sheets, and left. But the space remained unsanitary—greasy dishes, dusty...

"great stay.staff especially roman was very helpfull.we got compensated for a mix up.it was rectified very quick.cannot do enough for you.nothing too much trouble.very enjoyable 2 days stay"

"The rooms were clean, all the staff was really helpful , the breakfast was really delicious "

"Very good i like the pool"

"Ruby Stella is a hidden gem! Within walking distance to Covent garden, oxford street and lots of shopping. Everything about our stay was perfect. Friendly staff, clean rooms, comfy beds, amazing breakfast, and late night food offerings. My boyfriend and I loved everything about it. "

"Wir waren mit zwei Kindern, 7 Jahre, sehr kinderfreundlich, sauber, entspricht schon einem 5 Sterne Hotel! Wir kommen wieder! "

"The staff was welcoming and helpful from a warm greeting to throughout our stay. Rooms were modern and comfortable. Carpets could use a cleaning, but otherwise the room had all that we needed for a comfortable stay. We pre-paid for the breakfast, which was worthwhile and delicious. The lobby was cozy for sitting and a place for adults and teens to relax outside of the room. The location was great. It was easy walk to businesses, a few restaurants close by, and best of all, the bus. Being right...

"Amazing hotel with super friendly staff and good service "

"The room is good, clean but bathroom is very small, especially when the bathroom door is open into the bathroom. Service was good. Breakfast is also good."

"Great location, clean, modern, good amenities and very helpful staff."

"The room was really well appointed and recently renovated. Very comfy beds and a large bathroom."

"Personal sehr aufmerksam, Frühstück nicht üppig, aber gut: Rührei, Speck, Würstchen, gegrillte Champions, gegrillte Cherry-Tomaten, Brit.-Bohnen, wenig Auswahl an Aufschnitt: 2 Sorten Salami, 3 Sorten Käse,1 x gegr. Fisch, 3 Sorten Marmelade, Honig, Guacamole, Quark + einige Zutaten, !1 Sorte Brötchen, 2 Sorten Brot, Croissant, Kuchen, Kaffeesorten mit Kaffeemaschine sehr gut, Auf Wunsch einige Sonderwünsche möglich. Das Frühstück war für mich auch ohne Sonderwunsch alles ausreichend für...

"They made the room available to us 5 hours before check-in which was much appreciated. Everyone with whom we interacted was kind and generous ( from the bellman to the lounge staff and front desk staff and concierge) which was a lovely way to start our trip to the UK. "

"Camera spaziosa, ben fornita e silenziosa. accoglienza da rivedere, non ci sono state date informazioni e la persona alla reception è stata frettolosa e non accogliente. Colazione alla carta molto buona, mancano delle opzioni dolci come torte o simili, c’è molta varietà ma degli stessi alimenti (tutti i piatti caldi hanno le uova) Posizione tranquilla, lontana dal caos, vicina a metro e autobus con cui raggiungere tutte le zone della città "

"Camere molto spaziose, abbiamo gradito la presenza del caffè e dell'acqua gratuita in camera. Ma la mancanza del servizio di cortesia in bagno fatta eccezione per i saponi è risultata inaspettata. Infine avremo gradito nel letto matrimoniale un materasso unico, avevamo una divisione dei materassi molto scomoda. Tuttavia esperienza più che positiva."

"Clean, quiet but a bit hot room. "

"Didn’t have breakfast but had a few drinks at the bar, service is very very quick and staff couldn’t accommodate enough, the lady behind the bar was very polite to me and my partner too and room service was quick. Only thing I will say is I think parking charges in the hotel are a bit harsh as you pay money to stay so parking should be free! Coming back in February for our son’s birthday. "

"Staff here deserves more than 5 stars. Outstanding! "

"Clean room. Great staff. Breakfast was exceptional. "