โรงแรมและที่พักเอล โอโย

"Bien"

"Diana en la habitación es la mejor y los chicos del restaurante los mejores ! Gracias"

"La mayoría de los empleados solos esperando propinas por todo servicio"

"Great great A+"

"n/a"

"This is your ultimate vacation resort, we traveled as a family of 4 in late August when the weather was on a hotter side but the stay was super comfortable and the amenities were well maintained and helpful. The food menu could have been better for vegetarians but there were decent no-meat options available. The swimming pools were clean, well maintained and the personal butler service was the best part. It was super helpful to communicate with him over Whatsapp messages and he was very...

"Honestly did not like it at all,, I did not feel like I was at a 5 star resort in Punta Cana… the staff was very nonchalant, there were no baby changing stations in any of the bathrooms… it is not family friendly, there was no incentive or entertainment or even people letting you know the activities in the resorts the aesthetic and the cenote is beautiful but that’s it.. also all of the juice is artificial fake juice taste very very bad and also the drinks are very bad they use bad tasting rum…...

"Tuvimos una estadía de excelencia, habitación limpia y super cómoda, staff de primera, las amenidades muy buenas y desayuno, cenas y restaurantes con muy buena comida y atención de primera como siempre se disntingue la cadena Royalton."

"Muy bonito"

"Hotel 100% pensado en niños. Siempre había actividades para ellos. Me encantó mucho eso. Lo que no me gustó mucho fue el almuerzo buffet. Las estaciones se veían un poco desorganizadas y sucias. El piso del comedor estaba sucio. Las comidas frías muchas veces. El desayuno buffet estaba un poco mejor. En las cenas elegía los restaurantes. Fui a Flame, el italiano, la cena/show y el frances. Todos estuvieron genial. La cena/show estuvo espectacular (lo recomiendo 100%). Con relación a los cuartos,...

"The hotel is very close to PUJ airport., the room is very spacious with a kitchenette table and chair, balcony with view of the pool TV had Netflix and Amazon linked with local channels as well. That is very comfortable. Bathroom is very spacious however needs a little bit of update. There is a restaurant on site with fantastic delicious food and drinks. Staff is super friendly and helpful, there is a pizza place right next-door along with the mini market all at local price. The pool is very...

"We were really looking forward to our vacation in the Dominican Republic, but unfortunately, our experience at the hotel was disappointing. The hotel has a lot of potential, but there are several areas that need significant improvement. The staff could be more welcoming and friendly toward guests, as the level of customer service did not meet our expectations. Our room, especially the bathroom, also needed attention. The bathroom safety bar was broken, as was the shower holder, which made...

"Staff were very helpful. Property was good but food selection is horrible. They have only one restaurant every day they converted to different name. Pretty much same for every day. This property is half a mile away from the beach, they use the shuttle service. Sometime you have to wait for a long time for the shuttle. Also they closed their beach and a pool at 7 PM every day. Basically there was nothing to do after 7 PM."

"I decided to treat myself and upgrade for the VIP experience. Once they got my money they didn't care about coming through with the amenities that they promised. All I heard was I'm sorry to hear that. So I'd have to go with a negative experience here even though I did stay at their sister resort in Mexico which was far better."