4/10 แย่
Kevin
6 พ.ค. 2026
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Let me start off by saying the resort itself is beautiful and amazing. Its not a disgusting resort and nasty.
I went in just trying to relax and had low expectations but for some reason those low expectations became worse than I thought. I have been to multiple all inclusives, one in Punta Cana and I have never experienced worse service ever. We landed late and had a long flight of which we got there and got our wristbands/hotel keys. We were told we had a private concierge of which we were promised. We asked if we could make any dinner reservations of which he said we could not when we arrived because the reservation woman was not working. We carried all our luggage to our hotel room to find out our room keys weren't working so the concierge guy made us walk all the way with our backpacks back to the lobby to then get the key fixed to then walk all the way back to our room again. Im pretty low maintenance but the fact he went you had a long flight you guys should get some rest to making us lug our backpacks like 4 times rubbed me wrong. I told him the dinner reservations we wanted to make of which he told us he would make and he was going to text us on whats app. I never recieved a text at all and then the next morning we discovered we could make reservations on a tablet for our entire trip of which we found out he never made reservations for us. I asked the front lobby where
Kevin
เข้าพัก 3 คืน, เมษายน 2026
