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This hotel is in PERFECT walking distance to every major thing and place in Edinburgh! It's great to start each day with a hot breakfast, and then grab a glass of flavored water when returning to refresh yourself. The staff was very knowledgeable and friendly, and made sure all of our needs were met.
Matthew Steven
Stayed 7 nights in Mar 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the perfect review!We're glad the inclusive breakfast was a highlight of your stay!We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.All the best,Kirsty
Response from Hotel Operations Manager on 26 Mar 2024
Thanks for the review, Anne.Kirsty
8/10 Good
David, Vancouver
Travelled with partner
20 Mar 2024
Liked: Cleanliness, staff & service
Wonderful and friendly staff. Nice clean room. Great location. Maintenence items to check are that the heater in our room always blew cool air unless the temperature is cranked to 26 or higher. Then it would eventually go back to cool air and have to be cranked higher. Also, the loo flushed sluggishly. Apart from that - great place.
David
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review, David.We're pleased to hear that you found our team wonderful and friendly!We're happy our location was convenient for your stay. It's unfortunate to hear about the maintenance issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. All the very best,Kirsty
The Holiday Inn Express is located as a perfect jumping off point for touring. Food and bar options were perfect in meeting dining needs when not eating out. Room was comfortable and clean. Staff couldn’t do too much for you, very helpful!
Vivian
Stayed 4 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review.We're pleased to hear that you enjoyed our menu!Our team does their very best to ensure that you have a lovely stay.All the very best,Kirsty
The staff was very nice and genuinely seemed interested in making our stay as pleasant as possible.
I forgot something at the hotel and they went out of their way to arrange for it to be returned to me. I was really impressed with that!
Kim
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the review, Kim.We're pleased to hear that you found our team very nice and genuine.All the very best,Kirsty
A very convenient location for a one night stay right in the middle of Edinburgh. Exactly what I was expecting from the holiday inn.
Davide
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review and feedback, Davide!We're pleased to read that you found our location convenient and a good solution to what you needed.All the very best,Agnes
Response from Hotel Operations Manager on 12 Jan 2024
Thanks for the review, Jack.We're so pleased you enjoyed your stay at our location and its accessibility to the surrounding attractions!All the best,Kirsty
Very nice and quiet hotel, about 5 mins walk from the main tourist area of old Edinburgh. Staff are very helpful. Breakfast has a wide choice. Rooms are clean and comfortable, but could do with more lights.
Jayson
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the perfect rating, Jayson.Best wishes, Kirsty -
Very nice room breakfast was nice plenty of choice, convenient location .
Ordered Food in Hotel was awfull. Don't bother
Linda
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 22 Nov 2023
Linda,Thanks for the review.We're so pleased that you enjoyed your stay and loved our breakfast service and room.We're sorry to hear we missed the mark with dinner food.All the very best,Kirsty
Great location, clean tidy room, very friendly staff.
Simon
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on 22 Nov 2023
Simon,Thank you for your review, we really appreciate it.We're pleased to hear that you thoroughly enjoyed your stay here with us and we hope to be able to welcome you back with us again soon.All the best,Kirsty
Accommodation was ideal, room was clean and tidy, facilities as described.
Was pleasantly surprised by breakfast selection.
Staff were pleasant and helpful.
Unfortunately was unable to adjust heating, appeared to locked.
Smith
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 17 Nov 2023
Thank you for the review and feedback, Smith.We're so pleased to hear that you loved your stay with us and enjoyed the amenities provided.Thank you for raising the heating issue, we shall pass this onto maintenance.All the best,Kirsty
Response from Hotel Operations Manager on 17 Nov 2023
Thank you very much for the review.We appreciate it.All the best,Kirsty
6/10 Okay
Timothy
Travelled with partner
14 Nov 2023
Liked: Staff & service
The room is tiny, the bed sheets and towels are worn and stained and the mattress was mushy and was a canoe.
The staff are great and the property is located in a great location, right off the Royal Mile.
Timothy
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 15 Nov 2023
Thank you for the feedback, Timothy.We appreciate it.Its so good to hear that you appreciated our team and their efforts as well as our brilliant location!All the very best,Kirsty
4/10 Poor
Susan
Travelled with family
26 Oct 2023
Liked: Staff & service
Room was very dark
Bathroom was very cramped - open the door and fingers got wedged in between the door and shower stall
Shower step had a sharp edge - but the shower itself was good
Pillows were rock hard
Area outside was not well lit
Staff was very pleasant - the best part of the hotel
Susan
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on 26 Oct 2023
Thank you very much for the review and feedback, Susan! It's greatly appreciated.We have a team on site 24/7 ready to help with an room amenity issue so please feel free to reach out them in and they'll do their best to make the needed changes.
The hotel is nice n clean, the receptionist Priya was very helpful and friendly the only thing I wanted to add is the hotel need more lights like a desk top or a felling lights but other wise our stay was comfortable. I will recommend this hotel.
Nariza
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Thank you very much for the review and feedback, Nariza! We really appreciate it and can't wait to welcome you back with us.
Love this hotel. My travel plans had to be changed because of weather, but they found a room for me and had it ready two hours before the normal check-in time. Very friendly and helpful!
Jaye
Stayed 4 nights in Oct 2023
Response from Hotel Operations Manager on 11 Oct 2023
Thank you very much for the review, Jaye! We really appreciate it. We're glad that our team made your stay that much better as they take pride in their customer service :)
6/10 Okay
Richard
4 Oct 2023
Liked: Cleanliness, staff & service
Not enough for the money.
Richard
Stayed 4 nights in Sep 2023
Response from Hotel Operations Manager on 5 Oct 2023
Hello Richard,Thank you very much for taking the time to leave a review!
The staff was very helpful, answering questions about the area and calling taxi’s for us.
Deborah
Stayed 3 nights in Sep 2023
Response from HOM on 2 Oct 2023
Deborah, thanks for your review of our hotel. The team will be happy to see they made a good impression. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Kirsty - Hotel Operations Manager.
Thehotel was in a fabulous location - very convenient walk to all the major sites - also felt very safe. They were very willing to store luggage on both early arrival and late departure. Only issue was cleaning staff - 1 day they forgot to leave toilet paper, 1 day they didn't leave a shower floor mat. Other than that, very good. It was also excellent that breakfast was included - with quite a lot of variety.
Danielle
Stayed 5 nights in Sep 2023
Response from Hotel Operations Manager on 27 Sep 2023
Thank you very much for your review and feedback, Danielle! We really appreciate it :) We shall pass the feedback given on to the team so that they know where to improve for next time.
10/10 Excellent
Alan
24 Sep 2023
Alan
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 27 Sep 2023
Thank you very much for your review, Alan!
8/10 Good
Frederick Charles Shappell
Travelled with family
23 Sep 2023
Liked location. Could improve on lighting in the room, more hooks to hang things in the bathroom and bedroom, luggage racks, and change the breakfast menu a little bit from day to day.
Frederick Charles Shappell
Stayed 7 nights in Sep 2023
Response from HOM on 2 Oct 2023
Frederick Charles Shappell, thanks for the amazing rating. We're glad our location suited your needs. We appreciate you bringing your feedback to our attention. We hope to welcome you back and All the best, Kirsty - Hotel Operations Manager.