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"No curtains covering double doors to balcony so no privacy or night shade. Safe did not work and is so small it can be picked up and walked off with; not secured. Paper cups for coffee and coffee pods not replenished for 2nd day stay so couldn’t even make instant. Beat thing is it’s location to restaurant below and waterfront. "

"I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it."

"Amazing experience. One of the best hotels we’ve ever been to Grazie Mille"

"Only a few spots for parking, but nice and close to the train station. Amazing an helpful staff, who new good Englishand were ready to help all the time. Amazing breakfast as well. I would say spend the extra money and get the lake facing view. "

"Fantastic stay! Friendly staff and beautiful surroundings. Ferry to Lake Como destinations 100 ft away. Funicular to Priga 5 minute walk - great hiking trails from Priga. "

"Amazing position on the water in Bellagio. Great airconditioned room with huge waterfront views of lake Como and the scenic alps in the heart of town."

"An Unforgettable Escape If you are looking for the definitive Lake Como experience, look no further this hotel has quite simply The best view I have ever seen. The moment you walk onto the terrace, it feels like you’re stepping into a postcard. The panoramic sweep of hills, the water below and the blue sky and clouds. Absolutely stunning. Service & Hospitality A view this good can sometimes make a hotel complacent, but the staff here are the true stars. From the warm greeting at check-in to the waiting staff it was such a friendly feel. They seem to anticipate what you need before you even ask, making the entire stay feel seamless and personalised. Food The breakfast included in the price was delicious, pastries, coffee, juices, yogurts, and cooked items. We dined here the 1st night due to the weather preventing us going much further and the meal was one of the best ive ever had. I would and already have recommended this hotel to others. We stayed in a room which did not have a lake view but it was clean and comfortable and I would stay again in a heartbeat."

"The property was beautiful and the staff was excellent. The spa was not open all day only 4 to 8. The breakfast was exceptional. I would go back. The spa was immaculate as was the rest of the hotel. My only issue was that the room was too warm and there was no way to cool it down except open the slider with no screen."

"Tout était bien.merci.le personnel très agréable"