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"Five star resort for sure. Great location near the falls with a view of the bridge that borders Zimbabwe and Zambia. Excellent staff by far, so friendly indeed. Themba went above and beyond for me locating directions I needed. Thank you all."

"Incredible stay and incredible staff. If there was a downside at all, it was getting a seat around the pool and having to wait for entrenched large families to vacate."

"What a fantastic stay at Insika, very helpful staff, friendly and very accommodating to the surprise request I had planned. I will definitely recommend to stay here. Thanks again Insika lodge"

"Hotel is situated in the downtown of Victoria Falls. Price and room facility are reasonable while the staff is reall helpful when they helped managing for local contact during my accident (ankle twist). Really appreciated their service mind and help (providing me the balm for my ankle). There is a minimart on the 1st floor so it is conveniece for you to buy something you may need. Really love staff/people there!"

"A perfectly nice place to stay with friendly staff, clean rooms and a good location. There is a lovely pool, although it's surrounded by lots of tents so not that relaxing. A great bar and genearlly a good hotel to use as a base for various excursions and activities."

"We had a great time at the lodge. The staff were friendly and professional, and Mr. Hopewell went the extra mile to make everything possible for us. The garden was beautiful, and the rooms were clean and well maintained. If we ever go again to Victoria falls, we would stay at the waterfalls lodge."

"Amazing location and wonderful staff. We had a huge room with zebra and giraffe walking past our terrace. "

"Best staff.. Carmichael and his team were incredible. Nothing was too hard. I would highly recommend this hotel. Loved everything about it ❤️🙏"

"Yes"

"The staff were the starts of the lodge. Richard at the bar was a true gentleman. The catering staff were simply amazing and always polite. Let's not forget the gardner who kept the place nice and lush and the pool clean. Our son was in the pool everyday. Great fun."

"Fantastic friendly staff, great pools, complex is a bit old and tired but lovely grounds and amenities, and still a lovely hotel. Room servicing was good, turndown service was a bit hit and miss, laundry service was efficient, restaurant was quite good, shuttle was awesome and the drivers were exceptionally accomodating and helpful, golf was great, course is a little rough but the caddies were great. The only thing that irked us was that when we paid cash for a drink at the pool bar, or golf...

"Unique experience. An older property and more authentic vibes. "

"Everything was great. Staff was very friendly and restaurant and coffee/dessert shop was good. What I would expect from a Hyatt hotel."

"This hotel is beautiful. The grounds are well manicured. The check in was easy and fast. The staff is professional and courteous. The room was very clean, spacious and comfortable. The bed was excellent. We had a clogged shower drain and when we reported it, Maintenance was there immediately to address the issue. We needed a half hour late checkout and they gave it to us without question. The restaurant was delicious, as were the cocktails. Very reasonable prices. The infinity pool is fantastic...

"Room was clean, the staff were super friendly especially, Mike. There was also two pools"

"Food could be better but great overall."

"Staff were ok however they have a very weird booking system for dinner tables no one seems to know how to actually book Most of the reception staff can be hit and miss I am part of an interracial couple and they would be so helpful to me but not so much to me which is weird - wouldn’t come back again unless they do real property update "