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"Shearwater was relaxing and comfortable, but I was bothered that the staff would never help me with smaller bills even though you see other guests constantly paying with cash. "

"Loved the on site shuttle! It took is to all the activities and shopping we needed off property as well. No car, parking or map needed!"

"Amazing customer service and they really cared. I asked for advice on things to do in Victoria Falls and the staff not only recommended events but set up and arranged my choices. It’s morning the middle of town but very 5 minute drive to mostly everything I wanted to do. "

"Hotel is situated in the downtown of Victoria Falls. Price and room facility are reasonable while the staff is reall helpful when they helped managing for local contact during my accident (ankle twist). Really appreciated their service mind and help (providing me the balm for my ankle). There is a minimart on the 1st floor so it is conveniece for you to buy something you may need. Really love staff/people there!"

"Liked te family room. No TV in room but in common area. Breakfast was limited "

"While the property is a bit older, it was very clean. The bed and bedding has been updated so it was very comfortable. The blocks of rooms were spreadout over the large property so it was quite private and quiet. The staff were very friendly and attentive, especially a young man named Blessing. His service was exceptional. The pool area was large. Maybe a few more sunloungers were needed."

"Had a lovely 3 night stay here in February and would return if we found ourselves in Vic Falls again. Staff were friendly and helpful, whilst the property was clean and tidy. The pool was a nice area to relax, whilst the room was great. The king size bed was huge and comfortable, whilst the aircon worked well and the room was nice and quiet. There was a fridge, microwave, kettle and coffee machine, all within the room, in addition to an iron. Rooms were decorated in a modern manner, whilst the...

"I used to stay at Troutbeck back in the 60s as a child and this was a nostalgic trip for me. For the most part everything seemed to have been beautifully maintained with the top rooms having had an upgrade - all seemed brand new and the bed was soooo comfortable. The staff were beyond friendly and helpful and even gave us a free upgrade. I love that they honour Major “Mac”, who I remember well, as he developed the dam, pine forests, and the hotel, and gave support and upliftment to the local...

"Great location hotel staff excellent and friendly. Security 24h and secure parking. "

"It was a nice stay. Although, the shower pressure was not really giving it for me. Otherwise, great stay. Also, I was on my own and had breakfast for two. I was requesting if i can also have pancakes on top of my other order - the server wasn’t to keen to fulfill this reasonable request."

"Great hotel near the falls with charming staff and comfortable rooms. The gardens abound with animals (zebra by the pool) and it’s just next to the falls entrance. They provide free shuttkes to the Royal Livingsone hotel so easy to go there for dinner."

"The staff were fantastic and the whole environment was the best I have stayed in for some time. The setting was beautiful and quiet with a great view no matter where you are. I also took advantage of the spa, which was SO VERY relaxing. Definitely on my list to return to in the future. "

"We were very pleased with this property "

"Great location "