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"Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back."

"It was really great, I love the hotel "

"Clean Attentive staff"

"Old school no elevator for family with kids "

"The property is lovely. Perched on the hillside, you feel like you’re on top of the world every day at breakfast with panoramic view of Lake Kivu. Our cabin was the closest to the lake which offered us unobstructed views from our patio which was the perfect spot to read or watch an incoming rain storm. It was a bit more of a hike uphill to breakfast and dinner but it was worth it. Plus we were also closer to the pool which was really one of the deciding factors why we picked Umutozo. You also have to take an outdoor shower while you’re there! Food was tasty and very fresh, we said hi to the on-site animals a couple of times. We enjoyed chatting with other guests and the owner Philippe at meal times. The staff was also great including Olivier who took us on our excursion to Napoleon Island and was very engaging to talk to on the boat ride there. I do recommend having a 4wd vehicle since there is a substantial amount of driving on unpaved roads required to reach the property. Very much enjoyed our time spent here."

"Breakfast was fresh made. Lots of fruits. "

"Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need. From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’ comfort. What makes the stay even more special is the hospitality of the staff. They are genuinely kind, professional, and always available to assist with a smile. Add to that the tasty breakfast and fresh meals, and every day starts on a perfect note. This place is not just an apartment—it’s a retreat where you can relax in peace after exploring the city. In my opinion, Safe Haven Apartments sets a new standard for quality and comfort in Africa. It delivers an experience that is not only reliable but also feels truly special, making it a place I would return to without hesitation. "