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"Emily at the desk was amazing! Helpful in every way. Hghly recommend the Parkgate for a Cardiff stay."

"Close to the castle"

"Very clean hotel but looking a bit tired now, really thinking it needs a bit of a spruce up, upgrade in the rooms. Chipped cabinets, old worn furniture. Quite dated rooms for the park plaza brand. Comfy bed and excellent location so would stay again for this alone, Lovely welcome at check in, asked our plans we said we were dining out and were going to a local food feastival and the guy there gave us two vouchers for complimentary drinks he said “have a drink on us either on the way out or on...

"Very clean hotel and located in a very convenient location."

"Staff excellent. But room like a greenhouse. Extremely warm. No windows that open and no Aircon. The blackout curtains leaked light around the edges. Sleeping was very difficult due to heat, lack of air, hard pillows and sunlight. Looks like the hotel is in process of being knocked down. The hotel had supplied fan but can not recommend this place."

"The staff were helpful, the environment was clean, and the stay was generally peaceful with no disturbances. However, we were disappointed with the swimming pool facilities for families with children. There was no separate pool for kids, and the main pool was 1.3 metres deep. Surprisingly, the hotel had designated this pool for family and children's swimming sessions between 7:30 a.m. and 9:30 a.m., which did not seem practical or safe. There were also no safety aids available, and no lifeguard...

"Very clean room, friendly staff and air conditioning !!"

"Unfortunately we arrived on an extremely hot today to be told the air conditioning was not working and there was a fan in our room. The a/c was expected to be fixed the following day but this did not happen and it was out for the 3 nights we were there. The room was really warm and it made for very uncomfortable sleeping. The hotel offered free parking to compensate but this did not feel proportionate given the impact on the experience. The location was great for the variety of restaurants and...

"Lovy hotel"

"Overall we had a good stay at Future Inns. We had a family room, with loads of space and it was very clean. All staff were friendly and helpful when needed and check-in and out was really smooth. Breakfast was decent and the hotel's location was perfect for visiting Cardiff over 2-3 days."

"Myself and my partner were really impressed by the beautiful decor at Lanelay Hall the hotel and our room was very spacious - the biggest room I’ve ever had whilst staying at a hotel. The happy birthday treats and petals were a really kind lovely touch too. The location was disappointing as we pulled up to the hotel gates in a housing estate (our expectation was a countryside hotel). Also one of the skylight blinds was broken in our room and left a gaping hole of bright light into the room which...

"Pros: Very clean and comfortable beds. Staff were very friendly and helpful on arrival and a lovely gentleman carried my small suitcase up to my room for me. A 10 minute walk from Cardiff Town Centre. Cons: Mouldy and dirty shower which I did not use. It was very dated and needs a complete upgrade. Severely cracked plug socket next to one of the beds. Major safety hazard! Other double plug socket next to the other bed is faulty, only one side of the socket works. Room was very high up in...

"Thought it was way above the price point And would recommend to everyone and will be looking to use often travel to Cardiff All round top class excellent staff"

"Room was ok just the stench coming from the shower plug Breakfast staff rude unhelpful and clear away items from the table before I could eat Ordered pizza and chips pizza came then chips one hour later"

"I liked the bathroom. No ramps in front of hotel for luggage or accessibility for strollers or wheelchairs.Main entrance revolving door broken. Reception desk lacked privacy. No water in room or in reception area for weary travelers. Was not directed to carts for luggage."

"The room was large and had a fridge and safe! All around it was a great stay. A little expensive on the weekend for what it was!"

"Pleasant stay and helpful staff. Good food options in Bar & restaurant Clean rooms Fan provided Well maintained property"

"Surprisingly quiet. Nice air conditioning (we were on the 9th floor). Very friendly, helpful staff. Good breakfast buffet. Would definitely stay here again!"