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"Unable to contact hotel by phone tried for over 2hrs information. Had to return to the hotel to get information."

"Room was clean but an issue with extractor fan in bathroom. Staff very approachable and polite. Spa staff were exceptional. Food was fantastic especially the breakfast."

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"Copthorne is now our home in Cardiff every time we are in the City. The staff are always amazing specially Ryan."

"Lovely hotel, staff on arrival and in the restaurant were amazing and very focused on the details, food was amazing in the sorting room for the evening. Breakfast had a good selection although a bit disconnected… room was really noisy as it was about a party in one of the function rooms, when I told reception they said well it was Halloween, this is not the response I expected having paid £300 for the night …there was no apology for the noise experienced or any offer made, most disappointing."

"There was no easy access to the airport by foot. Taxi was ok. Room was clean but very hot. This was easily resolved by turning the radiator off and opening the window. We were misled when booking thinking that the restaurant would be open. We had to order takeaway and wait 2 hours for food. The hotel does not accept cash which seems to be the way everyone is going. Staff were friendly and chatty."

"Convenient location, safe, walking distance to food, grocery, public transport. Comfortable room and bed. Effective heating in room and hotel. Fast internet. Efficient and friendly staff. Would stay here again. Recommended."

"3 Horse shoes was great, for some reason our bedroom got mixed up, was supposed to have a family room but got a double. Staff sorted the issue, i dont know but apparenty is was an Expedia mix up. Issue was sorted by the morning even though we arrived late, cool pub with a kids soft play and decent playground. Foods nice, staff great....."

"The staff, from the pub to the hotel were absolutely wonderful! Very helpful and kind, telling me certain walking paths to get to the train station"

"Short comfortable stay didn’t use the facilities"

"Helpful staff, good breakfast and clean rooms."

"Always a wonderful place to stay in South Wales."

"Location was perfect, just a few minutes walk to Cardiff Castle, Cardiff Central. The hotel (i believe) is formerly a Victorian Arcade on a pedestrian street filled with shops, places to eat, banks, any thing you need! Bed was very comfy and I’m happy the room had a mini refrigerator and kettle, Shout out to Mark at front desk who allowed early check in and for being so kind and helpful during my stay. Thank You Hotel indigo Cardiff for having me- I shall be back !"

"We arrived later than planned because of multiple road floodings in and around Cardiff, but staff was really helpful, breakfast was tasty and the whole place was very cosy. We would have loved staying more Nights."

"Room was clean, well maintained, nice hot shower & comfy bed. Tea, coffee, biscuits and a decent size cup are always a plus ! Solo female travelling for work. Only stayed for one night but had everything I needed. Felt reasonably safe. Only issue was the 2nd cottages directions sign was on the right hand side of road & obscured by a tree branch, so I didn’t see it & my sat nav took me left at the end of the rd & up a very tight private road to a bungalow based on the post code. Not ideal …....

"Arrived early as we were going to a matinee show in the Millennium centre. Although our room wasn't ready there was a place to store our belongings safely. Staff were very helpful and the breakfast is amazing."

"Hotel located in a very convenient location for shops restaurants and bars staff very helpful room was great Browns restaurant and bar also very convenient"

"The parking was good, always available . The room was pleasant. The food was good. The problems were - the position on a hectic main road, I didn’t see it mentioned on there review. The heat, though the weather was not hot you could barely open the windows and then had to shut them because of the noise of the traffic and then there was black mold on the bottom of the shower. The staff were pleasant though breakfast was not explained very well!"