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"Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the...

"Good location with lot of atmosphere in the area. Very friendly and service minded staff."

"Very kind and helpful staffs, some can speak English. It is around 10 minutes walk from nearest Nanshaomen subway station. We used taxi 2 times and each time their staff helps us wave for a taxi. In front of hotel there is a bus stop which is convenient and cost only CNY1-2. The room is clean and spacious with android tv, wifi and bottled water included. Thanks again for your people hospitality. "

"令人驚艷的外觀與大廳裝潢。服務人員專業、和藹可親。房間寬敞明亮、裝潢前衛新潮，陽臺外景觀優美。門開後，窗簾自動拉開的設計令人難忘。床及枕頭太棒了，非常舒適。水量充足。早餐種類繁多、美味可口、尤其是西式麵包。"

"This hotel is impeccably clean. I was there for a conference and did not visit the pool, but the rooms and common areas were upscale and spotless. The service was outstanding. I would stay for a leisure trip if given the opportunity. The breakfast buffet had a wide variety with good quality. The tables in the dining area were kept clean, even during busy times. "

"Good"

"街の中心にあり、徒歩圏内に、鐘楼、回民街、ショッピングセンター、のてるの裏には食堂街もあり、コンビニも沢山あります。"

"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."

"This hotel is very close to 钟楼，鼓楼和回民街。 It’s very close to metro too which makes transportation easier. Hotel is clean, beautiful. Will stay in this hotel again next time in town."

"The hotel shouldn't be rated at 5 stars. I gave it maximum 3.5 stars. The worst thing is about the cleanness wasn't qualified. The carpet was old and smelly. The size of room and bed was small. Location is surrounded with high level shopping mall. Because hotel is situated in high traffic area while the front of hotel build just face to main road so, it was quite noisy and dusty."

"Very friendly staff, luxurious old-world comfort."

"One of the best in Xi’An!"

"Nice cool hotel "

"Away from most “attractions” simple taxi away. Nice"