"Staff is very nice and beach is perhaps the best or one of the best in SXM.
Inconsistencies with how staff can / cannot bill lunch to your room. Reception says yes. Some restaurant staff say yes. Some say no, you need a card or cash. Why? They can’t, for some reason, or don’t want to include tips when charging to the room. But, beach boys have no problem with this. Something they need to fix.
Grounds in desperate need of basic TLC… dingy concrete that needs power washing. Lawn hasn’t been trimmed in weeks or months. Rooms are clean, but cracks in tile, mirrors abound. Staff is very friendly but don’t think of them as concierge level for dinner reservations. I could book a resort restaurant dinner online what they told me what full.
No gym at all.
Nice sized spa that was completely closed and they didn’t know when or why is was or wasn’t open.
Parking gate is tricky and takes ages to open.
Need to ask for coffee maker, then they gladly provide Nespresso w pods.
Room cleaning is spotty. Some areas cleaned, straightened, some not. Very odd.
No locking the patio sliders. Didn’t work.
If you want a clean room with decent lunch spot where you can walk to a gorgeous, uncrowded beach, then this is it. Just don’t expect top service or amenities."