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"The road to the facility is horrible, the facility is noisy, especially in the morning hours, the staff is rude, breakfast had spoiled ingredients, and I was charged for items I did not consume."

"Nice getaway . It’s a perfect place for renewal. Not easy to get to however."

"Gran vista del lago kivuu"

"Calm and well situated resort, friendly environment, perfect for relaxing!"

"Simplismente a piscina estava vazia! "

"Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not."

"It was sonso experience. Bbb"