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"Staff! I just want to give a shout out to David at the front desk who went out of how way to solve a problem with my shower when I first arrived. He turned a potentially uncomfortable stay into a great one. Hotel is close to the University with good restaurants close by and a comfortably set up lobby for business travelers. Highly recommend a King suite room as the Queen singles are quite small. "

"Great place when in town for any 'Cuse game. Great value."

"Stayed in the renovated part of the Brook and the updates are welcomed and well appointed "

"We enjoyed staying here (it's our second time) -- we will be back."

"Our stay was excellent! The staff was very professional, courteous and kind. My husband and I were in Syracuse for a funeral, and the front desk representative was extremely hospitable, making sure my family was comfortable as we gathered in the lobby near the fireplace with our extended family after the funeral service. The hallways were quiet, and we had a very restful sleep. Our rooms were very clean and comfortable. Furniture was outdated, but it was not a problem for us. There was evidence of many other upgrades in the lobby: a fantastic coffee machine with complimentary coffee 24 hours a day. The breakfast was great and plentiful. Overall, we enjoyed our 2-day stay and if we need accommodations in Syracuse again, we will go back there! "

"Clean room very nice staff."

"Checkin was seamless. Very friendly and helpful with our stay in a week from now. Arranged for weeks parking and shuttle to and from the airport."

"Clean room"

"It was a nice clean hotel . The only thing I would advise is to have a better breakfast options . Actually put out real food , eggs , sausage, potatoes . And make it go till 10am everyday . "