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"my outrage regarding my recent stay at your property. As a Hilton Honors member, I have never experienced such a blatant disregard for guest safety, privacy, and basic human comfort. The conditions of this stay were entirely unacceptable: • Inoperable Basic Amenities in Extreme Weather: Our room had no hot water despite the outside temperature being 21°F. Expecting a guest to bathe in freezing water during winter conditions is a gross violation of hospitality standards. • Constant Intrusion &...

"Fantastic stay from very helpful and friendly staff, great breakfast and clean and comfortable rooms and lobby. "

"Stunning View Marred by Hidden Fees and Hostile Management I stayed at the Tower Hotel (Room 2704) from March 28-29. While the view was incredible and the room was clean (aside from some leftover decorations from previous guests), the checkout experience was the most unprofessional I have ever encountered in the hospitality industry. As an Ontario resident, I requested the removal of the Tourism Improvement Fees (TIF) totaling over $19.00 (charged on both the room and parking). The staff at the...

"Relaxing and convenient to all "

"Bien situé mais les chambres son petites et les salle de bain on un besoin criant de rajeunissement "

"Parking is ok"

"The room was nice and clean and very spacious! The full kitchen was stocked with everything you need, including paper towels and dish soap! The staff were very friendly and helpful!! We will be coming back in the summer with extended family for a visit. 😊"

"Property was really clean. Staff was really informative and it was a perk that I got a $20 credit to use at any of the restaurant or café hotel."

"Loved everything about our room minus there was no counter space at all in the bathroom "

"Room was awesome and great location to the main attractions. Craning staff was amazing and great breakfast bar if you like breakfast. Ton of selection and fresh"

"👍"

"Room was clean but equipment was not clean room smelled"

"This was a great place to stay for a few days in Toronto - one of the more affordable options in the heart of the city. The staff here were kind and helpful and the complimentary breakfast buffet was tasty. "

"The staff is super friendly and always helpful! Responded very fast to any requests or issues! The room was lovely and had all the things you need if you wanna cook or just want to order and eat in!"

"Staff at reception were helpful. Staff at the casino entrance questioned my age even after I presented my ID, which is a little disappointing. Overall mostly pleasant experience with the staff. Did not get to experience breakfast. The room service was relatively quick. "