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"Typical tourist trap hotel in Niagara. Garbage customer service. One person at the hotel said pool opened 24/7 and another said opened from 1pm-9pm. "

"Excellent stay. Had a great breakfast that was included. Excellent staff, very friendly and helpful "

"Staff was very polite and courteous, and the rooms were very clean."

"Clean room. Perfect location! Staff was so nice and helpful. Would stay here again. Great for kids "

"We had a great stay at the hotel. Check-in and -out was quick, the staff was friendly, the room was clean and comfortable (and the bed really great!) The restaurant was really nice for dinner ans breakfast. "

"Staff "

"Front desk staff was always so helpful!"

"Front staff was so rude "

"Housekeeping service is poor. We had to wait for few hours just to be given towels. However staff are still friendly. Room has a great view but noticed some dust on tables. And bathroom soaps aren’t filled properly. We were given a bottle of empty hair conditioner. "

"Chambre propre "

"Clean room Helpful staff Awesome activities"

"Chambre spacieuse, bien situé à Toronto, excellent déjeuner."

"Good place"

"Excellent location, walking distance to lots of great shops and restaurants like Storm Crow Manor. I love the underground parking, felt very secure. The room was big but didn't feel super clean. We had fresh sheets on the bed, and fresh garbage bin, but there were random pompoms (?) around the room, and the bathroom walls are pretty stained. It's the best value for the location though! I ended up being charged more at check in, than I was quoted on my Expedia booking, which was a bummer. But...

"Great location, nicely appointed rooms "