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"Check in took a while as there was only one person working. The room door was ajar when we got to it but the room was clean and fully stocked with towels and toiletry items.The only thing missing was sheets and blankets for the pull out twin mattress. There was a beautiful sunset to view from the resort. The food there was good and my granddaughter (4yrs) really had fun at the water park. It offered a good mix of age appropriate stuff. The bigger slides were shut down when we first got there but...

"The hotel was clean and the room had some nice amenities with the larger fridge and microwave. The air conditioning was wonderful and my view with the balcony was nice. However, I was in the West Tower and everything is in a different tower, including the front desk. None of the restaurants or gift shop took cash. There were machines to change cash into cards. But, this was not always handy. The line to get coffee was always long in the morning. Free parking was available, which was nice and the...

"The staff was friendly and the service was great, rooms are small and bathroom small. No breakfast available, great place if you have kids."

"Clean room and helpful staff."

"Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy."

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"Beds were so uncomfortable. Front desk staff was unfriendly & uninformative. The help app was nice. Used that & it was helpful."

"Bathroom lights were not working. No facial tissue box. Not serving breakfast because kitchen under remodeling.no prior notification. Asked for late check out, when came back at noon to pickup our belongings. room was made and they clumped our stuff over my suitcases and threw our leftover food in refrigerator. Very bad experience."

"Beautiful location and grounds. The pool was definitely a favorite."

"good location, easy to park did see two large roaches in street level lobby staff was nice room was large"

"Cleanliness and friendliest staff"

"I"

"Very helpful and professional staff."

"Great location and has an amazing Rooftop view."

"Clean room, great staff."

"The staff was very kind and helpful however the hotel itself was not great, a lot of odd staining in the room/furniture. We were additionally charged $500 at 11:23pm for a smoking fee that the sensors detected earlier in the day. Once we received the report for the sensor, it was citing an incident that took place when we weren’t present in the hotel at all. I was charged the $500 regardless and hotel staff are unable to do anything about it(not their faults). I am now in a week long process of...

"Nice hotel and free breakfast was a bonus!"

"I think that was he carpets need to be changed"

"The lady who checked me was more worried about her phone instead of checking me in. She also said the room I wanted was booked but they were a few empty. The girl acted like I didn't just pay almost 600 staying in the hotel. The room was dirty and she would not switch me rooms at all"

"Staff was very helpful and friendly."