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"The hotel was beautiful and clean. The valet staff, bell people, and bar staff were amazing. The front desk young man was unfriendly and seemed like he didn’t enjoy his job. We had a great time and the location is superb — so close to the plaza. Will stay here again."

"AC was outdated and would not turn off"

"Rooms were nice, staff were friendly and the restaurant/bar was amazing!"

"Great historic hotel right on the plaza."

"If you want to stay in a lovely, historic inn that’s perfectly located in the heart of Santa Fe, this is a beautiful place to be! The pool is to die for and the staff is very nice and supportive."

"We Loved it 😊 Beautiful Pool, Hotel"

"This hotel was rated by Expedia to be exceptional 9.6. The room was tiny (12 inches between the end of the bed and the TV console) carpet was stained and ugly, no charging stations, poor room coffee service, toilet was dirty and in clear view of the bathroom vanity, cheap hotel furniture, no complementary water in the room or at the front desk. The free “kickback” happy hour food was horrible, the room and hotel itself had the look, feel, and personality of a converted hospital (which it is). As...

"Staff was nice and helpful. No problems there. The hotel is in need of a face lift. A lot of the facility looked to be in disrepair. Stains on the couch, chairs, carpet. One elevator was down. The other one had tape holding wires together. That did not look to code. They had industrial blowers on the tables when you first came in. I guess there was a leak or flood somewhere they were trying to clean up. They were still running in the morning. It was also very crowded, adding to the dirtiness...

"The front desk staff were very helpful and accommodating. We were there way before check-in time, and we were still able to park in their parking garage so we could walk around the plaza until our room was ready. OMG… I loved the cookies they had in the lobby, biscochitos, my all time favorite cookie. I loved the location. We were next to the plaza, and lots of shops to see."

"Restaurant and bar closed early"

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"Key didn’t work properly. Room was way too small for 4 people."

"Everything we wanted to see were in walking distance from the hotel. Staff was very helpful, hotel is older and renovated nicely, pool area was pleasant. Santa Fe is very artsy and we enjoyed the vibe"

"The hotel appeared like it was clean, but super run down. The vinyl tub insert squeaked while you stood in the shower, which was unsettling. The breakfast was really good. Hand rolled breakfast burritos was a nice touch!"