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"This is our second stay at the El Dorado amd it is an excellent stay as expected"

"The A/C unit didn’t cool the room at all had maintenance looked at the unit filters were nasty and still didn’t cool room"

"I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded. I understand that a new time might require confirmation, but...

"Hotel St. Francis is a historic property near the Old Town in Santa Fe. There are many restaurants and shops within easy walking distance. Common areas of the hotel are nicely decorated and comfortable. Staff were uniformly helpful and courteous. Valet parking in a lot across the street is included in the "amenity fee" added to room cost. However, the rooms were very small - perhaps to be expected in a historic property - just large enough for a queen bed and a few small pieces of...

"I was there on work related travel, internet did not work in my room the entire weekend. The bed was sunken in the middle and slanted toward the head board. I think that must be an original mattress to the facility. The breakfast was not good at all. In fact, there are signs in the small dining room that tell you how much you can have, i.e., burritos which were cut in half and wrapped. The sign limits each customer to 2 which equals one burrito. I wouldn't eat more than that but there are some...

"The staff is excellent and goes beyond what most hotels offer. Friendly, clean rooms, nice balcony to watch sunrise. I won’t stay at any other hotel in Santa Fe."

"Real solid property, get you a little"

"The location was perfect for walking around Old Santa Fe. A large parking lot was available for guests and non-guests at $10 per day. We had an accessible room and the bathroom area was large and convenient."

"Really good towel were dirty"

"Property and experience are really great. Staff is a bit detached but overall helpful enough. Great room. Great location near a lot of really prime Albuquerque destinations. I’ve bashed this hotel before in the past but I have it another chance. My first experience was stunning on how rude the staff was. Thought I was in Vegas for a minute. But the place is too special not to try again. I did. I’m glad I did. Only downside is the area is replete with a major homelessness / drug addicted...

"Very spacious, clean and comfortable beds."

"Great place to stay in Sante Fe, loved the historic feeling of the motel itself. Very clean and comfortable. Highly recommended!"