In Maxwell, a hotel needs to provide a specific number of high-end conveniences to earn a 5-star rating. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches like a welcome gift.