โรงแรมและที่พักในนิวเม็กซิโก

"I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded. I understand that a new time might require confirmation, but...

"The facility is beautiful and well maintained. Rooms were large and included high quality toiletries. The spa was fabulous! Room for improvement with the towels as they were very scratchy. Had an issue checking in due to a change in reservation with Expedia but front desk was not very helpful until a manager intervened after 20 minutes of hassling."

"The check-in staff was aloof and seemed bothered to explain where things were located. The valets were great The breakfast server was great"

"Great property with a lot of history! Beautifully cared for and a lovely walk to the plaza. Wonderful and friendly staff!"

"Beautiful hotel in the center of old town. Excellent"

"A really nice no-frills spot if you're looking to stay in downtown Santa Fe but don't want to pay downtown prices."

"We took the shuttle to the airport- on the way home the motel would not answer the phone- we called for over 10 minutes multiple times, NO ANSWER. Finally called an Uber and then they picked up so we had to cancel the Uber. I have never heard of a motel not answering at the front dest-It was not late- before ten. But they finally answered and picked us up. They did wait for me at the airport because the airline damaged my luggage."

"Cecilia at the front desk was very cheerful and helpful. The pool area was very nice. We had breakfast there 1 morning and it was very good."

"Except!"

"Needs some TLC, very tired-looking property. The room was basic (despite it being an upgrade) but adequate. Unfortunately the bed and pillows were very hard and the AC unit was extremely loud, resulting in a difficult night and very little sleep. We chose to check out in the morning after just one night of our two-night booking. The staff was pleasant upon check-in and check-out."