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"The room and bathroom were clean with towels and essential toiletries. The check in process on an iPad was easy and there were plenty of staff on hand for help with this and checkout. The location is ideal for theatres , cinemas etc being in Piccadilly and close to Leicester Square, China town, Covent Garden and Soho. The hotel seemed very busy in the reception area but once in your room we heard no other noise. The air conditioning was quiet and efficient. We would definitely stay here again as the price is reasonable considering location."

"Great stay!"

"great breakfast!!! "

"I was hoping for a restful night before I got on a 10 hour plane ride, but there was only warm water in the shower, the food at the restaurant was mediocre and very expensive and the bed was one of the worst I’ve ever been on in my life. My husband and I woke up in agony in the middle of the night and were basically crippled in the back and hips by morning.. it was like laying on a bunch of planks. Get better beds!!"

"An average hotel at best! Concierge so grumpy! They charge you (£2.50 I know it’s not a lot but it’s the principle) to store luggage after checking out. So many guests complaining about the cleanliness of their rooms (mine was OK) to be fair. 2 for 1 in the bar - good incentive but not the staffing to support the demand. At check in front of house disputed my reservation having breakfast, had to get it authorised by his line manager (used the phrase customer is claiming), corrected him as there was no claim it was factual as per my booking. Breakfast was OK. Was at the venue for a conference, wouldn’t stay there again."

"Great location! We would stay here again. No complaints at all."

"Great staff, good location, clean, comfortable beds. We were in a basement room with no window which was ok but they have a band of recessed lighting around the room and we could not turn it off. Very annoying."

"The hotel is at a good location, a short walk to the “Tube” and easy to get to sites. The furnishings were dated and worn. The front of the bath tub was loose and the bathroom faucet dropped. I had a window with a nice view of the Tower Bridge. Overall the room seemed clean and the beds comfortable. The concierge gave us 2 universal outlet adapters with a $5 deposit for each"

""I loved the location and the friendly service, but my overall review is mediocre. The bathroom was too cramped, and the hot water was inconsistent. I also found the mixture of the old hotel smell and strong air freshener quite unpleasant. Other than those issues, it was an okay value for a stay in expensive London.""