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"Hotel is a little dated but clean and quiet rooms. Plenty of car parking at an additional £2.50 which is a bargain. Will stay again"

"Great stay"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Good location and welcoming staff, noise travels unfortunately and we could hear room service being delivered to other rooms and the cleaning missed some bits left from the previous occupants of our room"

"Great location, excellent, very helpful staff. Shower needs to be fixed. The glass partition only covers half the tub, so water keeps spilling on the floor"

"We enjoyed the location, the rooms were a good size and the staff were all very pleasant and helpful."

"Everything was great except for the water pressure. Staff was amazing. Rooms nice and clean. Included breakfast was very good."

"Good hotel next to huge park and very convenient with shops around."

"Found the reception team very rude, didnt really care to be serving anyone. Room was ok, small for the price we paid but ok. Shower screen didnt shut and the light kept going on and off. Shame on our one night away with no kids that a fire alarm went off at 5.30, followed by a flashing light in the room for around 10 minutes. Ruined the experience."

"Small rooms but a great location"

"Originally booked twin room however at check in was given an upgrade. However the room only had one double bed and a sofa bed. We had unpacked and decided just to stay in our allocated room. We had to make up bed pillows were too soft and not much filling. No pillow cases or duvet Cover. My friend had disrupted and uncomfortable sleep both nights. Soap dispenser in bathroom near sink had not been refilled. We also hung up our towels to resume next but housekeeping had taken them away and...

"I rarely leave reviews but wanted to say massive thank yous to two staff members at the hotel. First is Roham the manager. We sent an item via federal express that got delivered to the wrong Park Plaza. The first staff person we encountered at concierge completely dismissed us, but Roham came to our rescue, even offering to personally pick up the item. A-one service!! We were very satisfied! Musar checked us in and was very helpful. I wanted to figure out the London bus system and he took his...

"Charming hotel in Mayfair. Nice rooftop."

"It was great!"

"Very well organize, helpful staff, and clean accomodation"

"Clean and quiet. Good location. Not having a window was actually kind of nice getting over jet leg."