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"This stay was great everything was clean parking was big and great will stay again 100% next to everything the park the expressway turnpike great location thank you very much"

"Yes all excellent 😊"

"The staff was wonderful!"

"Very convenient"

"Room had a strong mold/mildew odor in bathroom. Reported to management."

"Hi - When we arrived our room was not ready and we had to wait until 4:30 - was supposed to be ready at 4:00 pm. The room was not clean. The tv must have been broken and it was replaced with a 24 inch tv. It was old and not clean. Would not recommend staying here."

"Fabulous "

"I always have a great experience at Loews but this property is extra special: Rooms are lovely, everything was clean, location was fantastic, pool incredible, and the staff was exceptional. I did breakfast with a view at Preston’s each morning and the servers were not only bright and cheery but they brought me a little treat each day. Was such a nice way to start each day. I also did a spa day and had an incredible experience. Highly recommend, as I was able to steam, sauna and soak in the women’s jacuzzi after. Thank you Loews! I will definitely be back. "

"Misleading listing I booked this expecting a normal hotel/resort. It turned out to be a timeshare-style property, which I didn’t mind—but it should have been disclosed upfront. I called ahead to confirm a late arrival and was told my room would be ready. When I got there around 10–10:30 PM, the property was clearly at capacity. After waiting, I was told there was no room ready—even though I had just confirmed it. What really bothered me is they charged a $150 deposit before confirming a room was actually available. After another delay, they found a room—but it wasn’t what I booked. I reserved a large two-bedroom unit and instead got two separate one-bedroom units connected by a shared entry. They also said the room was recently remodeled. I don’t believe that—there was visible mold in the toilet. I even have photos. The bed was comfortable, but I was so exhausted it’s hard to judge fairly. Right after check-in, we were directed elsewhere for a parking pass and “gifts,” which felt like a timeshare pitch. I declined. The next day, I raised the issues with a different staff member. Everyone was polite, but there was no real resolution—I was told to take it up with Expedia. We paid for two nights but lost a big portion of the first day due to the delayed check-in. The room was livable but very basic—minimal towels, toiletries, and supplies. Overall: misleading listing, no room ready after confirmation, deposit charged without availability, and cleanliness issues."