"When we arrived, there was no complimentary place to store luggage when you get in before checking in.
Check in process was very difficult and we were unable to check in prior to a room being ready.
Refresh service was requested but never happened.
Were not able to get extra towels from the maid and had to go down and pick them up from the front desk ourselves.
No phone in the room, so it was very difficult to ask for assistance when we needed it. The buttons are very difficult to understand...
"When we arrived, there was no complimentary place to store luggage when you get in before checking in.
Check in process was very difficult and we were unable to check in prior to a room being ready.
Refresh service was requested but never happened.
Were not able to get extra towels from the maid and had to go down and pick them up from the front desk ourselves.
No phone in the room, so it was very difficult to ask for assistance when we needed it. The buttons are very difficult to understand...
Karolyn