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"The staff"

"The best part of staying at the “express” is that the resort is right next door and we could go to the amazing spa and restaurant and consult the concierge. It felt like a very safe clean hotel at a very reasonable price near everything you could want."

"Rooms were clean and spacious staff were excellent couldn't do enough for you staff in the surfers and eka in the java coffee shop were excellent will definitely be coming back "

"Honestly the only good thing about Hard Rock is the pool area. Kids loved that as they would any pool. The rest is outdated. The entire set up and trek to get to breakfast/pool/outside is a mission in itself. Do not rate the place for the money spent"

"Property quite old and used, hallway carpets look horrible. Furniture in rooms also very used, but spacious rooms. Staff is lovely and location is convenient."

"Stayed at this property 12 years ago hasn’t really changed much, just a poorly executed refurb, staff as usual excellent, food great overall 5 star "

"Staff were amazing, incredibly friendly and helpful. Laundry service was fantastic. Loved the pool, the food, the activities during Nyepi. We loved everything about our stay. "

"Everything was available at the resort or at the doorstep. Didn’t want to leave"

"Delivered a consistent Ritz Carlton experience. The resort is drivable to off resort destinations but not walking distance to much off the property. "