Dear Brittany, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Dante, thank you for sharing your experience. It is very unfortunate to note on your score and comments that your stay didn’t met your expectations, rest assured we will keep improving our experiences. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Estimado Ivan, estamos muy contentos de que sus vacaciones hayan sido PHabulosas en nuestro resort. Fue un placer tenerlo como nuestro huésped y esperamos darle la bienvenida de nuevo para sus próximas vacaciones en el Planet Hollywood Cancún.

Dear Shanae, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Dear Ametti, we're sorry to know you had a bad experience with your travel reservation process, and we hope your stay improved this issues. We hope you can visit us back again soon for an even better Ph Experience.

Estimado Jaime, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.

Dear Herman, thank you for sharing your experience. It is very unfortunate to note on your score that your experience was not up to your expectations. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Kristen, it has been a pleasure to have you as our guest, thank you for your rating, we will use it to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Dear Marie-Christine, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Suzel, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Bassima, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Estimada Jessica, ha sido un placer tenerla como huésped, gracias por su calificación y sus comentarios, los utilizaremos para continuar mejorando nuestras operaciones y experiencias para todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente en sus próximas vacaciones aquí en Planet Hollywood Cancún.

Dear Melissa, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Carolyn, it has been a pleasure to have you as our guest, thank you for your rating and your comments, we will use them to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Dear Nicole, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Dear Dijana, thank you for sharing your score. It is very unfortunate to note on your score that your experience was not up to your expectations. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Estimado Antonio, Lamentamos su percepción de discriminación en nuestro resort. Lo más valorado por nosotros es la diversidad, contamos con estrictas políticas anti-discriminación que reforzamos con nuestros equipos continuamente, ya que somos un espacio multicultural que recibe a personas de todo el mundo, al igual que tenemos colaboradores de distintas nacionalidades. Sus comentarios son fundamentales para nosotros y le agradecemos por compartirlos, volver realidad las vacaciones soñadas de nuestros huéspedes es nuestra principal prioridad.

Dear William, thank you for sharing your experience. It is very unfortunate to note on your score that your stay didn’t met your expectations, rest assured we will keep improving our experiences. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Shantise, thank you for sharing your experience. It is very unfortunate to note on your score that you experienced this, rest assured we will look deep into this. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Kuldeep, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Estimado Bienvenido, gracias por la puntuación perfecta. Estamos muy contentos de que hayas podido experimentar el paraíso al máximo. Estaremos encantados de recibirte pronto de nuevo para más experiencias PHabulosas.

Dear Lisbeth, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Satnam, thank you for sharing your experience. It is very unfortunate to note on your score that you experienced this, rest assured we will review our protocols, and specifically this incident. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Michael, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Angad, thank you for sharing your experience. It is very unfortunate to note on your score that your expetations were not fulfilled. Our main goal is our guests satisfaction. We would like to mention that our stated check-in time is at 3:00 p.m. everyday. Regardless of this, you were able to use our facilities before this time. Your feedback will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Heather, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Susana, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Nicole, thank you for sharing your experience. It is very unfortunate to note on your score that your stay didn’t met your expectations, rest assured we will keep improving our experiences. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Daniella, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Dear Pang, it has been a pleasure to have you as our guest, thank you for your rating and your comments, we will use them to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Estimado Maynor, ha sido un placer tenerla como huésped, gracias por sus comentarios, los utilizaremos para seguir mejorando nuestras operaciones y experiencias para todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente en sus próximas vacaciones aquí en Planet Hollywood Cancún.

Estimado Johnny, gracias por compartir su experiencia. Es muy desafortunado notar en su puntuación que usted experimentó esto, tenga por seguro que revisaremos nuestros protocolos. Nuestro principal objetivo es la satisfacción de nuestros huéspedes. Esto nos ayudará a mejorar nuestros servicios, y esperamos que en el futuro nos dé la oportunidad de alojarse con nosotros una vez más y cambiar su perspectiva.

Dear Susan, it has been a pleasure to have you as our guest, thank you for your rating and your comments, we will use them to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Estimada Abigail, gracias por la puntuación perfecta. Estamos muy contentos de que hayas podido experimentar el paraíso al máximo. Estaremos encantados de recibirte pronto de nuevo para más experiencias PH.

Dear Kathryn, thank you for sharing your experience. It is very unfortunate to note on your score that you experienced this, rest assured we will review our protocols, and specifically this incident. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Mathieu, thank you for sharing your experience. It is very unfortunate to note on your score that you experienced this, rest assured we will review our protocols, and specifically this incident. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Peter, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Dear Fatima, thank you for sharing your experience. It is very unfortunate to note on your score that you experienced this, rest assured we will review our protocols, and specifically this incident. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Tyler, it has been a pleasure to have you as our guest, thank you for your rating and your comments, we will use them to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Dear Emin, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Colleen Ann, it has been a pleasure to have you as our guest, thank you for your rating and your comments, we will use them to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Merci pour vos commentaires, Florence. Nous sommes ravis d'apprendre que vous avez apprécié notre établissement et que vous avez passé des vacances mémorables. Nous espérons vous revoir bientôt au Planet Hollywood.

Dear Catherine, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Dear Aman, thank you for posting your recent experience, your perfect score reflects the PHabulous service provided buy our team. We will be glad to receive you once again very soon.

Dear Trail, thank you for sharing your experience. It is very unfortunate to note on your score that you experienced this, rest assured we will review our protocols, and specifically this incident. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

Dear Karen, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

Dear Jeff, it has been a pleasure to have you as our guest, thank you for your rating and your comments, we will use them to continue improving our operations and experiences for all our guests. We look forward to welcoming you again on your next vacation here at Planet Hollywood Cancun.

Dear James, we are sorry that your overall experience did not met with your expectations, your contribution with this score and comments will empower our operations for upcoming guests. Thank you for your stay.

Estimada Adalia, gracias por compartir su experiencia. Es muy desafortunado notar en su puntuación que no cumplimos con sus expectativas y que tuvo problemas durante su estancia. Nuestro principal objetivo es la satisfacción de nuestros huéspedes. Esto nos ayudará a mejorar nuestros servicios, y esperamos que en el futuro nos dé la oportunidad de alojarse con nosotros una vez más y cambiar su perspectiva.