Search Hotels Near Cinemark West Plano, Dallas

"Staff was very good and helpful, hotel is aging and could use an update. The room was clean but very out dated."

"Smelled good, clean very nice!!"

"Great facility"

"The privacy lock was broken on our door, and they did not fix it. The air conidiation did not work and the room got hot during the night. The facility was dark and needed cleaning. It was so bad we had to cancel our next night and move to a new hotel. There were bugs in the other room where my daughter and grandchildren stayed. We had to change rooms with them because the kids could not sleep on the pull-out bed because of the bugs. Also, that room had a very bad smell the worst I have seen in a hotel. I have stayed in many Marriott hotels and they were very good. This was the first Marriott that we have any problems with. "

"I wasn’t impressed as previous visits I would have loved to have known that there was construction or renovations happening and the pool wasn’t up and running we were looking forward to enjoying the pool at least one day"

"Great location great staff a lot of amenities. The only issue with my stay is I had a room that was next to a suite filled with a group of teens or 20 yr olds and they were very loud. Loud music I could hear their conversations through the wall. "

"The carpet in the room we stayed in was bumpy, kind of like it got over saturated and was bubbling. There was also a roach. "

"Limited parking. The hotel booked the entire 4th floor and the conference room for a private party. But failed to plan to actual overnight guest parking. When the party goers invited more guest than who were staying many over night guest were left with parking. They gave an option to park along curbs which blocked parked cars or park along marked fire curbs. The extra party goers took up all available spots including the circle drive and loading and unloading zones. Many guest parked at an empty lot next to the hotel that belonged to a business (it was Sat abd the company was closed weekends) but we were warned the company tows. Security assured all the guest waiting for parking that the party goers were told to leave and spots would available. We waited until 1am continually checking for spots and to ensure our vehicle had not been towed. We finally gave up, packed all stuff up and left at 1:30am to drive 8 hrs home. Absolutely ridiculous and poor planning. "

"Yes"