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"Room was lovely & clean, staff were friendly & helpful, lots of parking available & an EV charge point"

"Probably the most welcoming and best hotel service I've ever had. Will definitely stay again."

"Sadly disappointing - cleanliness lower than expected; stains on furniture and bedding, rips in carpet, dusty and flickering light fittings, dust in wardrobe and bedside cabinets. Air con in room not working; small fan already switched on in room upon arrival. Windows could not be fully opened (understandable due to health and safety) - but some were totally sealed due to being covered in layers of paint. Breakfast okay but dirty tables and cobwebs on walls. I’m not against dogs staying at any...

"EXcellent,5 star hotel come pub and restaurant.Thoroughly clean throughout,excellent choice of real ales, excellent varied menu,ultra clean super king bedroom,overlooking the Dee marshes,and nice views over to Wales!Our favourite place to stay locally,just an hour travel from Merseyside area.a.Well be back soon!"

"Staff were excellent and very clean room."

"It's a lovely setting where the hotel is situated and a place you might not be aware of even if you know the area well. We stayed mostly because a lot of the large chain places were charging a lot more for the weekend and I didn't mind driving to the event we were attending. The grounds are picturesque and the room is lovely, but it does need a bit of updating. The room was incredibly hot even though it was only low 20s outside during the day so I dread to think how hot it was in the recent...

"Lovely period property"

"Pros: lovely breakfast, nice aspect to the room and comfortable bed. Staff are delightful Cons: bathroom is a little tired - mildew and taps not fully working - but workable. "

"So utterly dissapointed in this hotel.. had been looking at it for a while and decided to finish my holiday here.. wish we had not stayed, the staff are very polite and the evening meal was good quality, tbe selection on the menu was quite restrictive but my selection was excellent.. Breakfast was such a dissapointment for me, I always go for continental, all that was available was a slice of cheese, two slices of salami and there was one croissant left.. no more available..fruit salad was...

"Lovely as always"

"Unfortunately, the experience in MacDonald Craxton Wood was not the best. Starting with our room not being ready for the 3pm check in. Our room then was not the cleanest. The jug of water was also not fresh with the water from the last guest still being in it, lack of plugs in the rooms and the TV was not smart. We then discovered the next day after returning from a busy day out the rooms aren’t serviced unless you request it. Now reception did give us fresh towels when asked but didn’t...

"Evening meal was a disaster, barely enough staff and food wasn’t the best either, breakfast was much better."

"Excellent welcoming staff both in the Hotel and Spa."

"Good room overall, could do with a larger TV, bathroom could do with an upgrade. Everything else was ok, great location to explore Chester."

"Parking available ,good breakfast,nice quiet area."

"The double beds were comfortable pillows awful Had to change rooms for second night twin beds not large enough moved easily Pillows equally as awful . No walk in showers which make it difficult for people not able to use bath. Was told well if it’s only for one night did it matter and it was business people using hotel Room 111 opposite housekeeping i had to complain three times from 8am-10 for noisy chatter and Five staff were outside my door laughing and joking. I was there to rest after a...

"We had a lovely stay. Our room was perfect for us….lovely comfy bed and a small courtyard where we had dinner delivered! We were lucky that the weather was very warm too. Our dogs were very happy and calm and safe there . I would happily recommend this room (2) for anyone travelling with dogs. Thank you Wynnstay and staff, you made our trip really comfortable."

"Lovely staff , very clean ."