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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Overall was pretty average and not as expected. The room is not very clean and the front desk staff are not very helpful. Also takes long to check in or out. They seems to be always occupied with other thing."

"Ok stay overall - the nearby mall was helpful and it's a relatively easy walk to Kensington High Street / Nottinghill Gate / Hyde Park, etc. The room (park view) was decent size for London and well-insulated to outside traffic noise. The bed seemed soft & lumpy and the duvet way too thick & hot for me. Appreciated the large shower. Staff were helpful, especially the restaurant/bar folks. Generally, the hotel tries a bit too hard to be 'hip and cool' (or something) but it feels very contrived...

"good location "

"Todo estuvo muy bien, salvo que al llegar, me dieron una habitación impregnada de olor antabaco; el mismo joven dijo que la limpiarían y otra persona, si nos hizo un buen cambio"

"The staff were superb"

"The room was small but comfortable --the bathroom not much bigger than an airline bathroom. The shower was incomprehensible. The breakfast was very good, and the dining room was pleasant. The location is excellent, a short walk from Paddington Station and surrounded by good ethnic restaurants. Noisy outside, but the room was quiet with the windows shut. A short walk from Hyde Park. Overall, a good place to stay for a couple of nights."

"Bar was under stocked and over priced. Building very tired and poorly maintained. Rooms extremely small with too much furniture . The lifts were very good and worked well, and breakfast was plentiful and well cooked."

"Increíble ubicación!! A unos pasos del london eye! Cerquita del big ben y de la estación de tren Waterloo! El desayuno increíble y variado! El personal super amable y es super kids frendly! Estuvimos felices 100/100! Gracias!!"

"Excelente hotel, atención esmerada, cuidada, educada, con elegancia y educación"

"Great location, walking distance to National Gallery. Friendly staff and awesome breakfast."

"Good hotel next to huge park and very convenient with shops around."

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"The best hotel we have visited in London. From the moment we arrived and were greeted by the valet parking team, to the point of checking out, our trip was nothing short of spectacular."