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"We booked both rooms with Tower Bridge view but only got one with the view, when asked the staff said that Family Rooms has never had the bridge view so I dont know why they advertised it. The staff were really helpful though. But the cleanliness was below average, very old furnitures, no fridge in any of the rooms, NO Air conditioner and when asked we were provided with small table fans in each room. The Bathroom had no basic amenities at all, over all it was a disappointment. Other than the...

"ทำเลที่ตั้งดี ใกล้แหล่งท่องเที่ยว ใกล้ Tube สะอาด"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Very nice hotel, very close to Westminster Abby, Big Ben, London Eye, Buckingham Palace and other highlights to visit. All within walking distance and close to the tube for other sites."

"Good property well located for lots of museums and the royal Albert hall"

"Nice and clean but devoid of any atmosphere."

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"Great hotel and very reasonable price when I booked. Very clean and comfy."

"Overall I really enjoyed staying at this hotel. It’s got that old charm with modern touch. My next door guest room played music very loud all night until 3am. I guess sound proof wall wasn’t thick enough well, other than that it’s very nice place and strongly recommend to anybody visiting London Mayfair area."

"Staff were excellent, but for the price it has limited amenities and the classic rooms are quite small."

"Property was close to transit, no more than a 10 minutes walk and you are close to the water with parks around. The staff were very pleasant and helpful and the room itself was small but very functional. AC was very much welcome as the time was really hot , heat wave while i was there."

"Room was very clean . Small but cleanliness made up for size. Ok for short trip to London . Great location . "

"Wonderful hotel with a great location! If booking a room, add breakfast to your reservation. I wish we did. Excellent food but pricey if paying out of pocket. Our room here was the best we stayed in while traveling around the UK."

"Close to places I wanted to visit"

"Still one of the best 5* Hotels in London at a fair price. Staff amazing"

"Very nice and very clean hotel in a convenient location. Close to many restaurants and access to a number of busses and trains. The staff were wonderful and very helpful. The superior single room I stayed in was small as compared to US hotel rooms, but was very comfortable."

"The property was clean. Their staff were very nice and helpful. I will definitely refer this place to my friends."