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Poza Clara Sanctuary Hotel

3.0 star property
Travelers find peaceful relaxation in a serene garden setting or beside a refreshing swimming pool where sun loungers and umbrellas provide comfortable shade

Choose dates to view prices

Poza Clara Sanctuary Hotel creates a tranquil retreat near Mario Villanueva Madrid. The on-site restaurant Bahareque serves both local specialties and international dishes. Guests appreciate the peaceful atmosphere throughout the property and can stay connected with in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is ฿2,307
฿2,891 total
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of MXN 500 per pet, per night
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 500 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Poza Clara Sanctuary Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Poza Clara Sanctuary Hotel?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Poza Clara Sanctuary Hotel on 24 May 2026 start from ฿2,307, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Poza Clara Sanctuary Hotel pet-friendly?

Yes, Poza Clara Sanctuary Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of MXN 500 per pet, per night.

How much is parking at Poza Clara Sanctuary Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Poza Clara Sanctuary Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Poza Clara Sanctuary Hotel?

Checkout is at noon.

Where is Poza Clara Sanctuary Hotel located?

Located in Mario Villanueva Madrid, this hotel is within a 10-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Fort of San Felipe and Zócalo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.0

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 77 out of 114 reviews
Rating 8 - Good. 24 out of 114 reviews
Rating 6 - Okay. 8 out of 114 reviews
Rating 4 - Poor. 3 out of 114 reviews
Rating 2 - Terrible. 2 out of 114 reviews

Reviews

Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a perfect stay here. Lovely staff and location.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and the staff went out of their way to help with a situation which happened on the first night of our stay.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was very good. Lots of fruit and choice of eggs or pancakes. The location was near the town square. Lots of restaurants near by. The staff was very good and our room was serviced daily and all requests met. Would definitely return.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive. Great location. Nice quaint hotel! Would stay here again
Stayed 1 night in Jul 2024
Verified

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little retreat!

The staff is amazing and the place is relatively good value for the money. Lovely grounds and pool. Restaurant food was good and healthy options available.
Stayed 5 nights in Jan 2025
Verified

8/10 Good

catrin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom did not flush and door knob needed to fix. The staff were extremely helpful. It was close to the lagoon and to the park. Very clean.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.
Stayed 4 nights in Oct 2023
Verified

6/10 Okay

Brent

Liked: Staff & service
Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great people, location and amenities!

The service was very good and the people there were kind, appreciative for our visit and very helpful to us. To pool is very cute and while we did not use it, the people that did seemed to enjoy it. The location is ideal... just a couple blocks away from the main square - close to walk, far enough that you didn't hear all of the noise. Lots of restaurants and bars very close, making it a fun time for us. The only problem was that the bed is very hard and uncomfortable - even getting a mattress topper for extra padding would have made this much more enjoyable. Otherwise, good prices, great service and a wonderful trip.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Yuriria

Liked: Cleanliness, amenities, property conditions & facilities
This is a hidden jewel. Highly recommended.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posa Clara Hotel, friendly staff, nice a cozy, good location, excellent food and service. We comeback!
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Blake

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice staff, and a cool place. Unfortunately there was mildew in the room, and the bed was uncomfortable. I did enjoy the breakfast though.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities
I liked the location of this hotel. It’s in a quiet area, but only three blocks to the center square. They have a beach club with kayaks included and an on site restaurant. The only thing I didn’t like were the rock hard beds. It made getting a good night sleep very difficult.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

jenifher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy rico el desayuno
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Atención muy buena. Instalaciones en condición impecable. Muy recomendable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien

Buen hotel , buena ubicación, la comida de su restaurante buena . El wifi nunca sirvió a pesar de que nos dieron 2 redes. La habitacion con balcon y hamaca vale la pena . El club de playa bien aunque con el sol es tedioso llegar a el ya que son 10 minutos caminando.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho la estancia, muy recomendable
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar cómodo y céntrico en Bacalar

El lugar es muy confortable y céntrico
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, buena opción y bien ubicado…
Stayed 4 nights in Apr 2025