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Hotel Juliet

3.0 star property
A peaceful urban retreat where travelers can enjoy garden views while savoring international cuisine and genuine hospitality in the heart of the city

Choose dates to view prices

Hotel Juliet sits in the city center offering a quiet garden retreat. The on-site restaurant Arquelin serves international cuisine for all daily meals. Guests appreciate the attentive staff and can stay connected with in-room WiFi throughout their stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

Highlights

Balcony
Air conditioning
TV
Rainfall showerhead
Private bathroom
Free bottled water
Satellite channels
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite

Suite | Iron/ironing board, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
TV
Rainfall showerhead
Private bathroom
Free bottled water
Satellite channels
Iron/ironing board
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Chetumal, Hotel Juliet is in the city centre. The area's natural beauty can be seen at Lake Bacalar and Explanada de la Bandera, while Museo de la Ciudad and Museum of Maya Culture are cultural highlights. Payo Obispo Zoo and Planetarium Yook'ol Kaab are also worth visiting. Visit our Chetumal travel guide
Map
Av. Héroes 169, Entre Andador Efraín, Aguilar y Mahatma Gandhi, Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture
    2 min walk - 0.2 km
  • Museo de la Ciudad
    5 min walk - 0.4 km
  • Chetumal Ferry Terminal
    16 min walk - 1.4 km
  • Palacio de Gobierno
    16 min walk - 1.4 km
  • Palacio Municipal De Othon P. Blanco
    18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    5 min drive

Restaurants

  • Restaurante " Los Cocos
    2 min walk
  • Capital Plaza Hotel
    2 min walk
  • Los Cocos
    2 min walk
  • La Peninsula
    1 min walk
  • Restaurante el Vaticano
    3 min walk

About this property

Hotel Juliet

Hotel in the city centre
Consider a stay at Hotel Juliet and take advantage of a garden, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Smoke-free property, 1 meeting room and luggage storage
  • A 24-hour front desk and a lift
Room features
All guest rooms at Hotel Juliet have perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with satellite channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Arquelin

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Juliet Chetumal
Hotel Juliet
Juliet Chetumal
Hotel Juliet Chetumal, Mexico - Quintana Roo
Hotel Juliet Hotel
Hotel Juliet Chetumal
Hotel Juliet Hotel Chetumal

Frequently asked questions

Is Hotel Juliet pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Juliet?

Self-parking is free at this property.

What time is check-in at Hotel Juliet?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Juliet?

Checkout is at noon.

Where is Hotel Juliet located?

Located in the heart of Chetumal, this hotel is steps away from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Malecón de Chetumal are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Juliet Reviews

8.0

Very good

8.2

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 46 out of 129 reviews
Rating 8 - Good. 51 out of 129 reviews
Rating 6 - Okay. 18 out of 129 reviews
Rating 4 - Poor. 7 out of 129 reviews
Rating 2 - Terrible. 7 out of 129 reviews

Reviews

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Nov 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Safe Good location
Stayed 1 night in Dec 2024

8/10 Good

Alba

Liked: Cleanliness, staff & service, amenities
I liked the staff, very friendly. Didnt like that wifi was not working most times.
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Liked: Staff & service, amenities, property conditions & facilities
Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back.
Stayed 2 nights in Apr 2025

8/10 Good

Shumari

Liked: Staff & service

Decent for short term stay

The room was spacious, however only had one sofa which the photos showed 2. We had to keep logging into the wifi as it disconnected whenever our devices were locked. The beds were a bit on the hard side which was kind of uncomfortable but the ac was working well. Besides all that the staff were very friendly and the stay was good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rosa Luz

Liked: Amenities
Excelente hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Ceon

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Excellent customer service.

8/10 Good

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
The place is great but the security dogs at the premises were barking loudly in the early morning.
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy
Stayed 1 night in Jan 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels.

2/10 Terrible

Shumari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not friendly Nor Accommodating

The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service.
Stayed 2 nights in Feb 2024

4/10 Poor

Jimmy

Estacionamiento solamente para 4 autos .. si ganas a los otros ya la hiciste si no te quedas afuera
Stayed 1 night in Mar 2026

8/10 Good

Carmelito

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
No pude ir
Stayed 1 night in Jul 2025

8/10 Good

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una.
Stayed 1 night in Sep 2025

4/10 Poor

Karina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte. Los inodoros con poca agua para descarga.
Stayed 2 nights in Aug 2025

8/10 Good

Yuridia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias.
Stayed 1 night in Apr 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El dueño muy amable
Stayed 1 night in Dec 2024

2/10 Terrible

Austria Paola Barradas

Disliked: Staff & service, amenities, property conditions & facilities
Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no. Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba. Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel. Ya para esto eran las 5.40am Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua. Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.
Stayed 2 nights in Dec 2024

8/10 Good

FLOR ADRIANA PEÑA

Liked: Cleanliness, staff & service, property conditions & facilities
Su ubicación en el Centro de la Ciudad!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jorge Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal amable, checkin rápido, buena ubicación.
Stayed 4 nights in Aug 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para descansar
Stayed 1 night in Mar 2024

8/10 Good

ROGER CANCINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es agradable y tranquila, el personal amable.
Stayed 1 night in Jan 2024

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy limpio centrico pero camas algo duras

Cerradura de la puerta no funcionaba pero enseguida nos cambiaron de cuarto, cama no muy cómoda
Stayed 1 night in Jan 2024

2/10 Terrible

paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible no lo recomiendo no hay internet no hay cable pesimo
Stayed 4 nights in Dec 2023