โรงแรมและที่พักชาร์ลอตต์

"The front desk employees were very nice. However the staff that does the breakfast was ok we asked if there was anymore eggs she gave us a look like we were disturbing her and when I ask her where was the ultensils she came out rude and sarcastic. They need more training on hospitality. So we took whatever was left mind you for three people was nothing and to be honest those eggs were horrible. The breakfast needs to be better."

"Heating/ AC was blowing out brown liquid."

"The parking lot was very cramped, I had to park our car overnight in a non-parking spot next to the garbage dumpster. The lobby is very small. The mattress was too high and difficult for my wife to climb into."

"Great hidden spot! Breakfast was great! Friendly staff."

"手頃な価格で全体的に小綺麗で良いと思うが、歯ブラシ、スリッパ、シェーバー、水などのアメニティが全くなかったので困った。周辺にも販売もしていない。有料でも販売してくれればまだ良いのにと感じた。"

"Rooms are large and clean. The staff in the bistro is always friendly and super helpful, always willing to make items to special order. We stay frequently to visit family and always have a great experience."

"It was inconvenient to bring luggage to the second floor without elevator. The lodge rooms were in a separate building with an access key needed every time entering the main door. We have been charged very high rates for the least amount of amenities. On top of it they charged extra for the water bottles. The lodge location was 40 min away from my destination the letchworth state park."

"All good in a great location."

"The property was nice and clean, staff was friendly and helpful. The rooms nice and spacious. The bar is everything daily. I would love if they had ample parking for guest and visitors."

"Anyone visiting Rochester should stay at this hotel. From the time I walked through the front door I was made to feel very welcome by all the staff. I was lucky enough to arrive on a Wednesday when they have their social evening with a BBQ and a couple of free beers. The manager herself and her assistant made themselves available and welcomed the guests. The hotel itself is kept clean and well maintained. The breakfast was well presented and tasty. There is a plenty of parking out the front of...

"Dated and dirty. They only clean your room every 3 days. Overall a depressing place and I wouldn’t stay there again. Bed linens are horrible. Pillows too. The place is not worthy of the Hyatt name. There are better options in Rochester."

"The check in staff was very pleasant"