Search Hotels in Chalet Village North, Gatlinburg

"Staff locations "

"Loved the theme of the place. Would’ve liked to be able to pick my room in the main building where the only swimming area was open this time of the year. "

"Do not believe the pictures that are on the website. It looks nothing like that. I hope they are going to fix that. It is however on the main strip and centrally located to everything and that is wonderful. If you get a front room you will have a front porch to sit but bring a chair, or use a room chair. They are doing renovation and they didn’t tell us so something’s were unavailable for us to use but you could tell they were excited about the new plans. We were blessed to have the associate Mr. Hope to check us in and escort us to our room. He was genuinely nice to us and made sure we were happy with our room. There was an associate who was upfront with Mr. Hope as well, they were both gentleman and turned an uneasy situation into a pleasant stay for us and the couple with us. To whomever is in charge, This hotel really needs to upgrade the refrigerators, air conditioning units and pillows and beds and furniture, our seating area had chairs but no couch or table. I think it was supposed to have either or, in the rooms add some more luggage carts, other that the hotel was very clean around the outside and I’m sure that the cleaning crew did a great job inside as well. We chose not to use them during our stay since our room was very clean when we arrived. It was just missing some pillows and towels that’s all. I guess if the pictures were up to date the bookings for this hotel would be down but the front desk would get less complaints. Also update elevator 💜"