Search Hotels Near Cenote Santa Cruz, Playa del Carmen

"Staff were amazing, property was amazing, food wasn’t the best but that didn’t bother us much. The rooms even seemed nice… till we got home and brought home bed bugs!!! CHECK THE BEDS. "

"A blast of a place with a fun and attentive staff. Food is above average (Asian more than legit) and the pool bar is all I need in my life!"

"Staff was very friendly and helpful, but don’t expect the food to be amazing, me and my fiancé liked the Italian and Asian restaurants the best"

"If you’re looking for fun all day everyday this is the place to be. You will find a lot to do here there are a lot of activity throughout the day, shows, and much more. The room was amazing and clean, the staff were very helpful and friendly. This hotel is very close to the beach, they have multiple pools and they also have a kid zone with a mini pool for them. The food and drinks ever great! I would recommend this place to anyone who enjoys a good time!"

"I booked (and payed an additional EUR 8)) for the "Suite" (not the Twin/Double room) to have small cooking place available. However, I got the room without the cooking facility. Also, the reception staff I had at the counter spoke Spanish only. Her English was limited to a handful of words. It took quite a while to get my pancakes for breakfast so take that into account when you have plans for the day. It's located directly next to the highway, but no noise audible in the rooms. Because of the location you need some form of transportation to the beach and tourist area."

"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"The beach was lovely, while everyone around us had the cabanas ours had palm trees for shade instead which was really nice. Food was good for the most part, the Japanese and Italian restaurant were really good! The lunch buffet was definitely one of the stars, had a great variety of food that was really good. The steak house was okay, the fillet I had asked for medium was well done all around the edges and wasn’t medium up until the very middle of the steak. The bartenders were great, the cocktails of the day in the main lobby were phenomenal as well! Room service and staff were super friendly, we’ll definitely be coming back!"

"Super disappointed disappointed at orbit and the riu palace corporation because we went thinking that we were going to have full access to the hotel restaurants and amenities that hotel was about to close for remodeling so everything was half capacity I feel that that's super unprofessional from the traveling agent and the hotel that they were selling tickets full price and was not going to get the full experience .the staff did an amazing job and keeping the guess is happy as they could with what they had I cannot complain about the stuff they were amazing . But both of the major companies like the hotel and the traveling agent should take responsibility and not book hotels whenever you're going through closing or remodeling and not going to be able to get your money's worth."

"Outdated room "