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"You are asking about the staff? There was nobody there when we arrived. I could not find my reservation number because of poor phone connection! It took us 15 minutes to check in and other guests were struggling too! Not a good system and Expedia should let us know that there nobody at the Hotel when you arrive, that we needed our reservation number, not just our names and to be ready for a machine."

"Excelentemente limpio. El personal maravilloso. Muy atentos todos. Personas maravillosas. Buena ubicación."

"Reception staff very helpful and friendly. Nice breakfast. Location good near castle"

"Lovely hotel, Large spacious rooms and the view was fantastic."

"Over all a lovely stay"

"Staff very helpful . Always smiling and kind . Bed comfortable and room very quiet"

"Pictures of the hotel are not true, the real hotel is crossing the street and different of what they are offering."

"Chambre, personnel et situation."

"It wasn’t a 4 star hotel experience. It can be seen like it from the way is advertised and looks on pic. The room was small, no proper mugs for coffee in the room just paper one ( no milk sachets provided either which with the amount of English tourists visiting ( drinking tea with milk ) is kind a strange). Cleaning issue in the bathroom especially around the edges of the shower. Room was not cleaned one day at all. Second day cleaned only partially ( bed was made but bin not emptied and dirty...

"Kleines Hotel, dem die Renovierung gut getan hat. Die Dachterrasse war ca 2x2m groß, reicht aber für ein schönes Foto von der unverbauten Aussicht auf die Cite von Carcassonne. Kleiner, liebevoller Garten mit leckerem Frühstück."

"Absolutely outstanding experience! From the moment we arrived, the staff was welcoming, professional, and incredibly attentive. The hotel was spotless, beautifully designed, and had such a relaxing atmosphere. Our room was spacious, comfortable, and equipped with everything we needed for a perfect stay. The owner explained everything in our room. A service that we never experienced before. Parking was free which is a huge bonus."

"Ok"

"Chambre annulée sur place alors que payée. Très mauvais accueil. Surbooking pour atterrir à 2kms… un Mercure… attention de ne pas confondre Surbooking et Dol. Une fois arrivé au Mercure 4*… Télévision qui ne fonctionne pas, plus de place sur le parking à 20:30, pas de gel douche dans la SDB… pour un surclassement en 4 étoiles… c’est limite… très limite. Il faudrait penser à se poser les bonnes questions. Personnellement je ne me les pose plus concernant ces deux établissements ; a fuir, next....

"L'hôtel est situé à environ 10 mn de la Cité de Carcassonne et on l'aperçoit des fenêtres de l'hôtel. Nous avons très bien dormi car c'est calme. Les propriétaires de l'hôtel sont très agréables les chambres sont propres et spacieuses. La piscine est très jolie. Je recommande vivement cet endroit."

"La atención súper bien, recepcionista súper amable hizo todo el esfuerzo de hablar español. Recomendable 100%"

"Habitación grande, buen precio calidad. Atención y personal muy amable "

"The staffs are very helpful and kind. I had a great time staying at the yard"

"Accueil sympathique , les chambres propres , la climatisation réglable , beau buffet petit-déjeuner"

"5 min walk from the Cite medivale and airport navette. Clean friendly with a good breakfast"