Dear Wendy,Thank you for your comment, We are sorry to hear that you left our facilities with such a feeling.We regret that we did not live up to your expectations as far as our wide and varied gastronomic offer is concerned.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing. Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Bryson,Thank you for your comment,We hope that the people in your group have recovered.On the other hand, please allow us to comment that we are surprised by your words and we will take up your comments with the relevant department.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Jose Carlos,Thank you for your comment, We are sorry to hear that you were not completely satisfied with your stay with us.On the other hand, please be assured that we have noted your comments and will address them with the relevant departments.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Geneva,Thank you for your comment, We are pleased to hear that you left satisfied with our services and that you enjoyed your stay with us.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear LAWRENCE A,Thank you for your comment, We are pleased to hear that you felt well looked after by our wonderful staff.However, we regret that we did not live up to your expectations in terms of our wide and varied gastronomic offer.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.On the other hand, please be assured that we have noted your comments and will address them with the relevant departments.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Tania,We are already missing you!Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Tania, and you and we look forward to welcoming you again soon!Loving Greetings, Hotel Riu CancúnOnline Reputation Manager

Dear Frances A.,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.It was our pleasure to serve you. Thank you very much!Wishing to host you again very soon!Warmest wishes, Frances,Hotel Riu CancúnOnline Reputation Manager

Dear Marian,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Horace,We are delighted to read your fantastic feedback! It is great to learn you enjoyed your stay.And we wish you a beautiful day, Horace.Loving Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Mia,We always recommend to leave the full name on feedbacks, so we confirm the veracity of what is described, do the proper follow up of what you are stating and assist you when applicable. However, we are very sorry to read that despite our efforts we could not meet your expectations in some areas.Nevertheless, we would like to thank you for having chosen our hotel for your stay and we will take note of your observations and we will continue working, in order to improve our services.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Viviana,What makes us really happy is learning you enjoyed your stay.Thank you very much for your wonderful review!Wishing to see you again very soon, Viviana.Warmest Regards!Hotel Riu CancúnOnline Reputation Manager

Dear María Darnay,Thank you for sharing your thoughts with regards to your recent stay and your positive ratings.We are very sorry to learn that you were disappointed with some aspects.The management will be informed.Hoping you visit us again.Kindest Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear María Martínez,Thank you so much for your compliments, our reward is your kind review with the confirmation of a job well done.Please visit us soon!It was a pleasure to host you, María.Lovely Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Glynis,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu CancunOnline Reputation Manager

Dear Norberto N.,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your remarks makes us want to continue working in order to improve, your feeback will be shared with the management.We wish you a lovely day!Love you back, Norberto,Hotel Riu CancúnOnline Reputation Manager

Dear Brenda Sherice,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Brenda!Kindest wishes,Hotel Riu CancúnOnline Reputation Manager

Dear Robert Brent,We wish to thank you for choosing us and being a lovely guest.It is very gratifying to learn you enjoyed your holiday.And we thank you very much for your phenomenal feedback, we will be waiting for your next visit.Warmest Greetings, Robert!Hotel Riu CancúnOnline Reputation Manager

Dear Trondelyn,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Have a great day!Loving wishes,Hotel Riu CancúnOnline Reputation Manager