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Reviews of Renaissance Cancun Resort & Marina

4 out of 5
Renaissance Cancun Resort & Marina
Calle Chichen Itza, Av. Bonampak y Blvd., Cancun, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 774 out of 1004 reviews" "
Rating 8 - Good. 150 out of 1004 reviews" "
Rating 6 - Okay. 41 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ALEX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place close to Zona Hotelera good service
Stayed 3 nights in Apr 2024
Response from Leo on 2 May 2024
Dear AlexIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

WILLIAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Stayed 4 nights in Apr 2024
Response from Leo on 24 Apr 2024
Dear WilliamIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 Good

Blasina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Leo on 24 Apr 2024
Dear BlasinaIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Salvador, Whittier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I llike the location, the food, the hospitality.
Stayed 2 nights in Apr 2024
Response from Leo on 24 Apr 2024
Dear SalvadorIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 2 nights in Mar 2024
Response from Leo on 24 Apr 2024
Dear RonaldIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Kerica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay except for the funny smell !! Old carpet
Stayed 4 nights in Apr 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

ALVARO

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Duc

Stayed 4 nights in Mar 2024
Response from Leo on 24 Apr 2024
Dear DucIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended hotel. Everyone and everything was perfect.
Stayed 2 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Britt

Liked: Cleanliness, staff & service, property conditions & facilities
Our room had an odor upon arrival, and the gentleman who assisted us to room, immediately got us a room change, without hesitation. Next room was great, hotel was clean, should have stayed longer
Stayed 4 nights in Jan 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Tameka Rashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Guys!!! This is the place. Just do it, I advised so.
Stayed 3 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Jackiesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect location. Safe located in a convenient area. Close to a beautiful beach that also contains two beach clubs. Loved the fact that they had free bikes, assessable to hotel guest. I had the top floor corner suite. Amazing views great breakfast. I also loved the fact that it’s connected to a shopping plaza with tons of restaurant options and even a hookah lounge. The area is my kind of area, safe and quiet away from all the nonsense from the strip but close enough that if you want to take an Uber it’s approximately 5 to 6 US dollars. hotel staff were really nice. Only issue I had was once with a front desk receptionist where he refused to give me a beach club pass stating that, they were at capacity. I ended up going with another hotel guest who was a friend of mine and literally barely anyone was there. Not sure what his issue was but I found that very strange and odd. I was upset at first, but brushed it off and enjoyed my stay.
Stayed 5 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

fadi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place
Stayed 1 night in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a great location. My only issue was the cost of the breakfast buffet- nearly $125 for three people!!
Stayed 5 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Alex

Stayed 1 night in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness
Cancun Property. I will say it is a nice property we stayed here back in September 2023 and it was a whole lot cleaner. The shower seemed to have mold and both shower headed didn’t seem to have been cleaned at all. Also dont select beach view if you don’t want to see the beach. This resort doesn’t not offer any type of beach view. When I checked in I immediately addressed this issue because I feel like it is deceitful. They don’t have pictures from this view at all just the marina. When I was here back in September 2023 I had the marina view. So I called when I checked in and they stated they would take care of it tomorrow because they are currently full and I was understandable. The next day I go downstairs to speak about the false advertisement of this room and to move rooms to the marina view was $60 extra dollars a night or stay where I’m at so that I can see builds and construction. I ended up paying a $120 extra to move for 2 night and had to sign an upsell slip which just seemed out to me. No type of customer service in this situation. I will say Karen was extremely helpful when I needed to switch reservations.
Stayed 3 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property on the marina side, many dining options in the mall.
Stayed 1 night in Mar 2024
Response from Leo on 14 Mar 2024
Dear ReneeIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Kristin

Stayed 3 nights in Mar 2024
Response from Leo on 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Demetria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my 40th birthday in Cancun and stayed at the Renaissance. The property is meticulously clean, staff is friendly and the margaritas are perfect!!! Because of the central location transportation was inexpensive.
Stayed 1 night in Mar 2024
Response from Leo on 14 Mar 2024
Dear DemetriaIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

SILETE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent except for grossly overpriced breakfast!
Stayed 2 nights in Mar 2024
Response from Leo on 14 Mar 2024
Dear SileteIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Kent, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 4 nights in Feb 2024
Response from Leo on 14 Mar 2024
Dear KentIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renaissance Hotel knows how to deliver excellent service! The location of this hotel is perfect for those who want to get away from the Loud & crazy scene of the other hotel zones. We always saw pilots and crew members check in at this hotel because they surely are also looking for a tranquil place to rest. And it reallyyy is. Our balcony view every morning of the Marina was Breathtaking. Let me suggest to also include the Breakfast Buffet , it will not disappoint. The breakfast is from their Hotel Restaurant called “Kaajal.” If you look on the Trip Advisor app, you’ll notice this restaurant received a Medal Badge for amazing food. Restaurants get this only if customers constantly give awesome ratings. And “Kaajal” restaurant is recognized for great ratings by customers. No wonder we enjoyed the breakfast! We felt like we were in Paradise! Let me get straight to the point. The day I arrived back home from my trip, I was already looking to see when I can come back to this same Hotel. And that’s how you know you had an Awesome experience. Thankyou!! ~book this Hotel with it’s breakfast buffet, it won’t disappoint
Stayed 5 nights in Feb 2024
Response from Leo on 14 Mar 2024
Dear Yvette,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

6/10 Okay

Beth

Liked: Cleanliness, staff & service
updated nicely. Our coffee machine didn't work and the sewer gas smell in the room was quite noticeable. Too tired from traveling all day to complain...
Stayed 1 night in Feb 2024
Response from Leo on 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

6/10 Okay

Sheila

Stayed 2 nights in Feb 2024
Response from Leo on 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staying in the hotel.
Stayed 3 nights in Feb 2024
Response from Leo on 14 Mar 2024
Dear SarahIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Chantal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, clean and welcoming. Hotel is attached to shopping mall and restaurants. Our room had harbor views which were great. The gym was nice for morning workouts. The hotel breakfast was extremely expensive whether you had the buffet or from the menu. We did not plan on $40 breakfast each day. Overall wonderful expensive
Stayed 3 nights in Feb 2024
Response from Leo on 14 Mar 2024
Dear ChantalIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

randy

Wonderful
So nice we’re coming back
Stayed 3 nights in Jan 2024
Response from Leo on 14 Mar 2024
Dear Randy,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To many lights in devices on the ceiling of the room. Made it hard to sleep unless you covered your eyes. You could hear the chairs from rooms above and next door sliding on the floor. Put small pads on each leg of the chairs to stop the sliding noise at all hours.
Stayed 2 nights in Jan 2024
Response from Leo on 1 Feb 2024
Dear Ken,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I struggled to select a great property in Cancun for weeks…EXCELLENT choice. Of course the rooms face the lagoon. The location is awesome. Puerto Cancún has everything and the Renaissance is a premier property right in the midst. No car needed. Took buses to the entertainment areas, ferries, water sports, all you need for a fabulous vacation is just down the road. While we’re up and down the strip everyday…and we were very very glad we chose the Renaissance… professional staff, responsive, engaged and the views are spectacular!! Would absolutely recommend!!
Stayed 4 nights in Jan 2024
Response from Leo on 1 Feb 2024
Dear Dianne,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Shamein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this place. It was peaceful and everything seemed very close. Loved the atmosphere and everyone was very friendly.
Stayed 3 nights in Jan 2024
Response from Leo on 1 Feb 2024
Dear Shamein,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

6/10 Okay

Destini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leo on 24 Jan 2024
Dear DestiniIt is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

8/10 Good

Mario Enrique

Los cuartos limpios y en muy buen estado
Stayed 2 nights in Jan 2024
Response from Leo on 24 Jan 2024
Estimado MarioEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leo on 24 Jan 2024
Dear kylieIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We left after the first night. It’s clean and lovely. It’s also very noisy at night with so many outside venues playing loud music it was just noise…you couldn’t even pic out a song you were hearing. The room was tiny. The pool and hot tub(?) were both cold and the pool tiny. The restaurant was expensive. If you don’t mind any of that it’s nice. The staff was nice and it’s a nice clean newer looking place.
Stayed 2 nights in Jan 2024
Response from Leo on 24 Jan 2024
Dear DeborahOn behalf of the entire Renaissance Cancun Resort & Marina team, we would like to apologize for not meeting your highest expectations. We will be delighted to have one more opportunity to serve you with service quality at the level that you deserve on any of your upcoming trips.If there is anything else I could do for you, please do not hesitate to contact me. I am at your complete disposal.Cordially,Leonardo BadilloManaging Director Assistant

8/10 Good

Lakeisha

Travelled with group
Liked: Amenities
The views are amazing and it's located in perfect area.
Stayed 2 nights in Jan 2024
Response from Leo on 19 Jan 2024
Dear Lakeisha,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Markus, Hidalgo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Leo on 24 Jan 2024
Dear MarkusIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying there!! Staff are super nice
Stayed 3 nights in Jan 2024
Response from Leo on 19 Jan 2024
Dear Tania,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Leo on 17 Jan 2024
Dear Irene,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

David

Response from Leo on 17 Jan 2024
Dear David,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
This an amazing hotel at a prime location beautiful views and a super friendly staff the dining options are fantastic
Stayed 8 nights in Jan 2024
Response from Leo on 17 Jan 2024
Dear Martin,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay on this hotel every time we visit Cancun. There is many choices of great restaurants around including the amazing breakfast this hotel offers. The staff is very helpful and friendly. Always treat us really nice. We’ll be back soon !
Stayed 2 nights in Jan 2024
Response from Leo on 10 Jan 2024
Dear Elizabeth,It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience.sharing your recent experience. We appreciate your preferencechoosing us to serve you during your trip to Cancun. It was an honor to fulfill yourrequests and anticipate your demands. Invaluable feedback fromguests like you drive us every day to improve our services.Reading your kind words about your stay at our hotel fills us with gratitude. Knowing that you enjoyed a pleasant treatment from our staff and that you liked our breakfast.We will be happy to serve you again on any of your next trips.Cordially yours,Leonardo BadilloAssistant General Manager

10/10 Excellent

Raijanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is great and there are a variety of eateries and shopping on the premise. If you're looking for a one stop location, the Renaissance is ideal! However, if you are seeking alternate dining or experiences most other locations are about 15-20 min ride away. If you're staying 4 or more days you'll probably want to visit off premise locations to take in more scenes.
Stayed 5 nights in Dec 2023
Response from Leo on 17 Jan 2024
Dear Raijanel,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Zhiyao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast quality
Stayed 1 night in Dec 2023
Response from Leo on 17 Jan 2024
Dear Zhiyao,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Fawad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Leo on 3 Jan 2024
Dear Fawad,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Leo on 3 Jan 2024
Dear Elizabeth,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Renaissance Cancún is unaccommodating
We checked out one day early and basically already paid one additional day for two rooms, which come with breakfast for 4. We simply asked to have breakfast one day early and the hotel manager refused to accommodate. That’s really stingy and unaccommodating, not worthy of a four-star establishment.
Stayed 4 nights in Dec 2023
Response from Leo on 28 Dec 2023
Dear Guest,It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

2/10 Terrible

Bang

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Leo on 28 Dec 2023
Dear Bang,It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience.We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

8/10 Good

Guocheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Leo on 27 Dec 2023
Dear Guocheng,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun.Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Excellent

Brandon, Frederick

Stayed 1 night in Dec 2023
Response from Leo on 26 Dec 2023
Dear Brandon,It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for your preference in choosing us to serve you during your trip to Cancun.Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures.We will be delighted to serve you once again on anyof your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant