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"Great stay"

"Staff were helpful"

"Food at Hetland Hall was very good. The rooms were comfortable. Staff were efficient but not friendly. We tried to cancel one night of our stay due to unforeseen circumstances, and the expedia website was not user friendly"

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"I had a wonderful stay at Gretna Green Hotel. The staff were friendly and welcoming, the rooms were clean and comfortable, and the location was perfect for exploring the local area. The breakfast was excellent, and the overall atmosphere was warm and relaxing. I would definitely recommend this hotel to anyone visiting Gretna Green and would happily stay here again."

"Room was lovely! Stayed the night with my young son after diggerland 🚜 (only an hour away) Staff were great, room was clean, food was fab, bed was super comfortable! Easy to park, relaxing atmosphere, felt safe! Would 100% recommend 👏 ⭐ "

"The room was not clean."

"Clean Room"

"Freshly cooked breakfast, staff very friendly and helpful, room very clean and comfortable."

"I rarely write reviews — I’m usually the one reading them. However, I felt I had to share our experience to help others make an informed decision, just as I tried to do for my family. I’ve stayed at Ibis hotels before and have always had good experiences, so I arrived with fairly high expectations. Unfortunately, the Ibis Carlisle did not meet those expectations at all. The hotel appears to be poorly maintained, with visible maintenance issues throughout. While it’s not the hotel’s fault, the...

"The elevator was broken. The first room I was given smelled like urine and the windows were painted shut, so there was no air. My second room was much better, but the shower stopped running midway through. I had to use the hot and cold faucets in the tub to rinse off. The staff was pleasant."

"Centrally situated near to all amenities. My single room was basic but comfortable enough, spotlessly cleaned every day and quiet. Breakfast (included) was plentiful and well cooked and presented. I recommend that you check the hot water on entry as when I checked in I wsinceas very tired after my journey and piled into bed. In the morning I found I had no hot water in sink or shower and went to reception to complain. No problem says the girl, I'll be up in 5 minutes to switch it on. Maybe the...

"Very nice staff. Straight forward public house atmosphere. Beer tasting and band playing downstairs well into the evening, but not a significant issue. Nice breakfast and really beautiful surroundings."

"Start to finish 5 stars. Great communication from the time of booking. Very welcoming. Lovely couple who work well together. Very clean and tasteful. Don’t hesitate to book your stay."

"Staff tried. Run down though and not very clean in the main areas. Its got your basics."

"I needed an overnight stay en route to scotland . Cartref was easy to get to from M6 and felt clean and cosy. Traffic was a little noisy ( I had to open window due to heatwave) but the host thoughtfully supplied earplugs as well as various other "extras " for myself and the dog. Shared bathroom was clean and easily accessible. I would recommend Cartref if visiting Carlisle or just passing through and i would certainly consider staying here again if in the area."

"Plentiful breakfast, comfy bed, no frills, helpful staff"

"Comfortable bed. Great breakfast choice and quality. Friendly staff. Pool changing area basic and cramped. Dressing gowns not available as advertised."

"Poor run down hotel. Bits falling off walls, light not working, shower poor, cramped room. Will not stay here again!"

"Alison was lovely and cooks a fine breakfast. Clean and modern room and bathroom. Would go again."